Factors responsible for construction conflict and dispute have been extensively studied in the construction literature. The study reported in this paper contributes to knowledge by exploring the influence of organizational justice on conflict and disputing behaviour in construction. Qualitative and quantitative approaches were used to address the research problem. A detailed review and analysis of judicial decision transcripts of two litigated cases was conducted. Potential antecedent of organization justice were identified from the 2 cases. Thereafter, the antecedent variables were examined with correlation analysis using data obtained by a survey questionnaire administered face-to-face on 41 head contractor contract managers and quantity surveyors.

The results reveal organizational justice variables that could influence a contractor’s conflictive and disputing propensities in the process for administering a project claims. Project owners and their management teams have control over the significant variables and, it is assumed that they can take actions to prevent the adverse effects of the variables by administering project claims in ways that can lessen dispute with contractors. Ways of managing project claims in order to enhance organizational justice and reduce dispute are suggested.