RICS and the Valuation Office Agency (VOA) have been recognised for a partnership project, which has resulted in an easier, more efficient, and cost effective system for the administrative handling of appeals against rating assessments.

The system provides an electronic link between the VOA and an agent’s database allowing data held by both parties to be simultaneously validated during the rating appeal process.

The VOA and agents have access, through their own databases, to more reliable, up-to-date information, enabling them to progress discussion and resolution more effectively and at a reduced cost. 

Appeals via an online form on the VOA website are treated in the same way as information communicated via email. 

RICS spokesperson Charles Partridge commented:

"The success of this project demonstrates how joined-up thinking between organisations can achieve real results.

"Any innovation which speeds up the rating appeal process is good for the ratepayer, for business and for the market.

"The rating industry has stepped into the 21st century and recognition by the Institute of Ratings, Revenue and Valuation (IRRV) for this project is evidence of how far the industry has come." 

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