Industry professionals accessing RICS Dispute Resolutions Services’ (DRS) will notice a decrease in application processing time thanks to RICS’ continued investment in IT management systems.

Since going live in December 2005 the new case management system has almost halved the amount of time it used to take to process rent review applications.

According to DRS Operations Manager Waj Khan, the new system has simplified and automated major areas of the application process.

'Repetitive and laborious tasks have been removed which previously caused backlogs of outstanding cases', he said.

'The new procedure processes rent review appointments quickly and more efficiently, storing files electronically which makes file retrieval a quicker and simpler process.

'DRS can also track the movement of an application via the new system and update customers on its progress at any point.

'This signifies our on-going commitment to service level improvement, with our future goal being to have all non-rent review cases managed via the new system and for all cases to be managed online'.

For more information on any aspect of the DRS operations system please contact us.