This guidance note details best practice in the management of commercial property, with particular emphasis on how the person(s) in control of a building should manage, communicate and control income and expenditure.

The guidance applies to all members who undertake property management for the landlord as managing agent, although the general principles apply to any property manager.

The publication is focused primarily on the management of commercial properties in England and Wales, however, special mention is made of mixed use developments. A summary of the main areas of English statute law relevant to the management of a commercial property is also provided.