RICS Dispute Resolution Service (DRS) is the world’s oldest and largest provider of alternative dispute resolution (ADR) services in the land, property and construction industries. Over the last four decades, DRS has appointed dispute resolvers in nearly a quarter of a million cases. Internationally, DRS resolves around $2 billion US dollars’ worth of disputes every year – keeping these cases out of the courts.

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We offer a range of world class dispute resolution and avoidance services, and we inspire confidence in parties through our complete impartiality and the quality of our dispute resolvers. 

We present the leading built environment specific ADR training programmes around the world, and provide a wide range of diplomas, distance learning and face to face training courses. Our training is designed not only for people who want to work as dispute resolvers, but for the growing number of built environment practitioners who recognise how valuable dispute resolution skills are in their day to day professional lives. 

All DRS management and administration systems are accredited to BSi standard ISO 9001:2008.

Why use RICS to appoint a dispute resolver?

  • Speed and Cost - Dispute resolution through DRS is generally a quicker and cheaper way to resolve disputes than going to court.
  • Professionalism – Chartered Surveyors are highly trained professionals who have high levels of expertise and experience in their specialist area of work. They are governed by the rules, quality assurance standards and codes of conduct laid down by RICS. 
  • Trained Specialists – The professionals who sit on our panels and are appointed to provide our services are specially selected and undergo continuous training. They must also maintain the highest professional standards. 
  • Range of Services – DRS offers a complete range of services to help resolve disputes, including arbitration, expert determination, mediation, adjudication and expert witness. 
  • Costs – For the majority of our services, we charge an administrative fee to appoint an appropriate specialist, who will then set out the fees to be charged which will generally be at an hourly rate. This can be a cost-effective approach as it ensures the efficient and speedy appointment of a dispute resolver.

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Contact us

If you are unsure of the service you need, please contact us on +44 (0)20 7334 3806 and we will be happy to help you. If you are not professionally represented, we have a helpline available and you may be eligible for up to half an hour of free advice from a Chartered Surveyor. Please call +44 (0)20 7334 3806 for further information.

Customer complaints

If you would like to make a complaint to RICS DRS, please review the procedure and complete the form, both of which are available to download on this page. 

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About our Panels of Experts

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Contact us

RICS Dispute Resolution Service, Surveyor Court, Westwood Way, Coventry CV4 8JE