Dispute Resolution Service

DRS Services

The DRS was established 40 years ago and continally develops new products and services to meet our clients' needs.

We operate across the world, and have dedicated teams in Scotland and Oceania (please visit their pages to access their services).

Showing 1 - 15 of 15 results

  •  Construction and Engineering Arbitration Service
    Dispute resolution

    Construction and Engineering Arbitration Service

    RICS has developed new arbitration services for construction and engineering disputes in England and Wales, with the aim of providing unrivalled customer services that meet the expectations of parties to arbitrations in terms of quality, standards and user experience.

  • ACRE Mediation

    ACRE Mediation

    Mediation is an effective tool for tackling a wide range of property and construction related issues. RICS DRS ACRE™ mediation service involves the facilitative role of a trained, neutral third party who will assist parties to come to and manage the settlement of their dispute.

  • Adjudication Services
    Dispute resolution

    Adjudication Services

    Adjudication is a simple and efficient method of resolving disputes. An adjudicator is an expert who decides a dispute using specialist expertise.

  • Commercial Rent Review Appointment Service
    Dispute resolution

    Commercial Rent Review Appointment Service

    Rent reviews allow the periodical adjustment of commercial rents to the market level current at the date of review. They take place at whatever intervals are agreed in the rent review clauses in the commercial lease.

  • Consumer Mediation Scheme

    Consumer Mediation Scheme

    We are a certified consumer ADR body for the purposes of the alternative dispute resolution for Consumer Disputes (Competent Authorities & Information) Regulations 2015.

  • Dilapidation disputes

    Dilapidation disputes

    RICS offers a dilapidations scheme, specifically designed to allow quick and economic resolution of lease-end dilapidations disputes. The scheme is designed to put both parties on an equal footing, to keep costs down and to allow experienced parties to be represented by their usual advisers.

  • Expert Witness Referral Service
    Expert witness

    Expert Witness Referral Service

    The RICS Expert Witness Accreditation Service (EWAS) sets universal standards for expert witnesses across the property and built environment sector. DRS offers the EWAS referral service which provides reassurance to parties who instruct RICS accredited expert witnesses that they are appropriately qualified and able to discharge the role they are instructed to undertake.

  • Ground Rent Assessment
    Dispute resolution

    Ground Rent Assessment

    If you own a long lease on a property in England, Wales or Northern Ireland, you may have to pay rent to the freeholder or landlord of the property; this is often known as Ground Rent. If the Ground Rent is subject to a review and the landlord and tenant cannot agree on the new Ground Rent, they can make an application to RICS DRS to appoint a dispute resolver.

  • Neighbour Disputes Service

    Neighbour Disputes Service

    Our Neighbour Disputes Service (NDS) is designed to help neighbours resolve property disputes and maintain harmony without the need for intervention by the courts. It deals with often sensitive issues such as boundary disputes, ownership of land and relocating boundary markings (such as fences).

  • Neighbourhood Planning Independent Examiner Referral Service
    Dispute resolution

    Neighbourhood Planning Independent Examiner Referral Service

    The Neighbourhood Planning Independent Examiner Referral Service (NPIERS) is a cost-efficient service which supports the neighbourhood planning process by providing quick and easy access to impartial and highly qualified examiners on an 'as needed' basis. It also provides clarity on how much an examination will cost.

  • PACT - Lease Renewal Disputes
    Dispute resolution

    PACT - Lease Renewal Disputes

    Professional Arbitration on Court Terms (PACT) is a joint initiative set up by RICS and the Law Society as a form of alternative dispute resolution (ADR) for lease renewal disputes.

  • Pubs Code Adjudicator Service
    Dispute resolution

    Pubs Code Adjudicator Service

    The Pubs Code came into force on 21 July 2016 and applies to all businesses owning 500 or more tied pubs in England and Wales. An important part of this is the introduction of the option for tied tenants to request a market rent only option.

  • Service charge dispute resolution

    Service charge dispute resolution

    As with most complex property areas, disputes still occur where parties fail to agree on service charge levels and types.

  • Simplified Arbitration Service - Rural Rent Review Disputes
    Dispute resolution

    Simplified Arbitration Service - Rural Rent Review Disputes

    RICS has developed a low-cost, quick and easy arbitration procedure to help rural landlords and tenants resolve rent review disputes. The service can also be used for other rural sector disputes.

  • Small Business Scheme for Rent Reviews
    Dispute resolution

    Small Business Scheme for Rent Reviews

    The Small Business Scheme offers a way to have an independent expert settle disputed rent reviews on commercial properties. The expert will follow a set procedure and charge a fixed fee. Both the landlord and tenant must agree to use the scheme, and by doing so, they will benefit from getting the rent fixed quickly, cheaply and efficiently.