Summarises what is meant by conflict avoidance and dispute resolution, identifying the key issues that all surveyors should understand in respect of these distinct and substantive areas.
Guidance is given in respect of dispute avoidance processes and dispute resolution techniques that are encountered within the industry under the following headings, which follow the Assessment of Professional Competence (APC):
- General principles (Level 1: Knowing)
- Practical application (Level 2: Doing)
- Practical considerations (Level 3: Doing/Advising).
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