This guidance note covers commercial multi-let property where there is a service charge. It deals with the handover of financial and supplier information between owners and/ or managers.

Superseding the previous information paper of the same name (published in 2011), this guidance note is aimed at property owners and managers and their legal advisers. Its intention is to set out a series of procedures which will apply during any handover period in order to improve the quality of service to the industry’s customers.

This guidance note covers:

  • Sale of a property
  • Change of manager
  • Example reconciliation statements


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