Training & events

Strategic Facilities Management Conference

Conference London, 27 Jun 2017

The future of facilities management

RICS Strategic FM conference returns for 2017 with a renewed focus on defining the future of facilities management. Taking place three months on from publication of the third instalment of ground-breaking 'Raising the Bar' RICS research series, and hosted for the first time in collaboration with IFMA, the world's largest international association for facility management professionals, the event is a must attend for anyone keen to take a leading role in the evolution of the profession.

Join an array of key players to consider the relationship between cost management and value for money, the role of emerging smart technologies, big data and artificial intelligence, and join this vital discussion on how FM professionals of today are shaping the FM profession of the future.

Watch leaders in the FM sphere discuss the challenges in the industry and how the IFMA-RICS collaboration will address them:

Looking for more? Watch this thought provoking video about the future of the industry:

A content map will be produced for each conference session and emailed to delegates after the conference. These visual records will capture the key information from the speakers’ presentation and any subsequent discussion.


RICS Member Early Bird Rate (on bookings before 1 May) £230 + VAT
RICS Member Standard Rate £255 + VAT
Non-member Rate £344 + VAT
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2017 Programme

08:30 Registration and refreshments

09:30 Chair’s opening comments

Rory Murphy, Commercial Director, VINCI Facilities 

09:35 Welcome to the day: Defining FM in the 21st Century

Jo Lindon, Head of Brand Marketing, RICS

09:50 Keynote panel discussion
Raising the Bar – From Operational Excellence to Strategic Impact in FM

  • Building recognition for the value that FM brings
  • Championing workplace effectiveness, productivity and well-being
  • Effective approaches to recruitment to meet the challenge of an ageing workforce
  • Relationship management skills
  • Creating a new kind of workplace through adoption and application of fresh technology

Introductory address:
Robert Harris
, Principal, Ramidus Consulting and Lead Author, Raising the Bar 3
Panellists will include:
Philip Ross
, CEO, Unwork
Katy Dowding
, Managing Director, Skanska Facilities Services and Winner – 2016 Leader of the Year, BIFM Awards
Russell Smith
, Head of Estates, University of Bradford (Winner – Building Performance Champions, 2017 CIBSE Awards)

10:40 Understanding and addressing occupier needs

  • Simple routes to effective design
  • Occupier demographics: anticipating changes in the profile of your tenants
  • The importance of place in driving productivity and wellbeing

Maciej Markowski, Partner and Head of Workplace Strategy (Global Occupier Services), Cushman and Wakefield

11:15 Networking refreshment break

Emerging concerns for the FM professional

11:45 Changing the conversation: From cost to value

  • Balancing cost efficiencies with value for money in procurement processes
  • Essential contractual considerations
  • BIM enabled projects: engaging facilities teams in building design and construction

Kath Fontana, Managing Director – Technical Services, ISS

12:05 Measuring the social value of FM

  • Effective approaches to measuring social value
  • Balancing cost efficiencies with considerations of social value
  • The relationship between workplaces and their local communities

12:25 FM as a driver of sustainability and wellbeing in the built environment

  • Linking sustainability to reduced building operating costs
  • Enhancing occupant wellbeing and productivity
  • Using data and technology to create fully integrated FM roles

Benjamin Kott, Founder and CEO, EnergyDeck

12:45 Questions and discussion

13:00 Networking Lunch

14:00 The IFMA-RICS collaboration: An update

  • Progress of the IFMA-RICS joint guidance note: Strategic FM
  • Further benefits of collaboration

Dave Wilson, Author, IFMA-RICS joint guidance note: Strategic FM

14:15 Case study: The UK Parliament Relocation Strategy

Emma Wharton, Director of Temporary Accommodation – Palace of Westminster Restoration and Renewal Programme, House of Commons (UK Parliament)

15:00 Proptech, the internet of things and big data in FM

  • Effective data capture, analysis and application
  • Using proptech to free up time and resource
  • Bigger data, greater risk? Counteracting corporate vulnerability
  • The CityVerve Manchester project: creating a smarter profession within a smarter city

Paul Collins, Founder and Managing Director, SPICA

15:40 Networking refreshment break

16:00 Artificial intelligence and cognitive buildings

  • Automation
  • Predictive and proactive technologies
  • Assessing the impact on jobs in the sector

Chris Hoar, Co-Founder, AI in FM

16:30 Closing keynote debate: Where does the profession go from here?

Panellists will include:
David Emanuel, Managing Director, i-FM

17:20 Chair’s closing remarks and conference close