This paper aims to identify and document the numerous issues encountered by project managers from external stakeholders and how they affect construction projects.
Large construction projects can create numerous hazards and pose many risks, making it one of the most dangerous industries in which to work. This element of risk increases in an urban development, which can negatively impact the external stakeholders associated with the project, along with their surrounding environments.
Therefore, this paper aims to identify and document the numerous issues encountered by project managers from external stakeholders and how they affect construction projects, particularly in a confined site environment. In addressing this aim, the core objective is to identify what issues are involved in managing the stakeholders in these inherently risky environments.
A qualitative methodology encompassing an informative literature review is undertaken, followed by five case studies with professionals in industry. The data gathered is assessed qualitatively using mind mapping software, and cognitively summarised.
Twenty-six issues are identified, and collectively five main themes occur; environmental, traffic, legal, health and safety and communication issues. A wide range of issues can develop depending on the complexity of each project, but this research will illustrate and reinforce to project managers that early identification of issues, combined with effective response strategies, can be used to manage the issues considering external stakeholders on urban construction projects.
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