This paper develops a maturity model to evaluate construction organizations’ disability management practices.

Support at the organizational and managerial levels defines the degree to which construction workplaces can accommodate disabled and injured workers. A review of the literature reveals little empirical evidence about the practices in place to support such workers and their effectiveness. A maturity model has thus been developed to evaluate construction organizations’ disability management practices.

The first part of validating the model uses the concept of analytical hierarchy process to determine the relative weights of importance of the twelve model indicators making up the model in relation to overall DM performance. The paper reports on that process. The process involved recruiting health and safety and DM experts conducting pairwise comparisons of the model indicators using the absolute measurement procedure with the aim of ranking and prioritizing them. The validation process concluded that return to work is the most critical to overall DM performance and this is closely followed by preventive practices in ranking. Such prioritization helps organization to prioritize their DM practices thereby optimizing performance.

Furthermore the results could also be useful for all stakeholders in general and decision maker in particular involved within construction.



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