Controlling Emotions and Conflicts

Overview

The Controlling Emotions and Conflict e-learning course explores the role of emotions in managing and dealing with conflict. The course consists of five e-learning modules that help participants to identify how different emotions work, the perceptions of each, managing reactions as well as expressing and controlling anger

Learning Objectives

•  Identify and manage their emotions
•  Gain an understanding of how emotions work
•  Identify and manage incoherent emotional reactions
•  Manage their anger positively
•  Develop their capacity for self-control

Programme

This e-learning course offers five modules covering the following topics:

• Impact of emotions in the workplace
• Developing your emotional conscience
• Understanding emotional dysfunction
• Understanding and expressing your anger positively
• Controlling your emotions