Please select the surveying activities undertaken by your firm. Once you have selected all the activities undertaken by your firm, please state the top five surveying activities in order of importance e.g. 1, 2, 3, 4, 5 with 1 being the most important.
Please select all activities that your firm carries out. You can select as many, or as few, activities as is appropriate to your firm, provided that you select at least one option from the list. If your firm does not carry out any of the listed activities please select "other".
You must rate at least one activity with the importance value 1. Importance values must be entered in sequence 1, 2, 3, 4, 5.
We require this information so that we can send targeted regulatory information, particularly regarding legislative changes.
You may wish to review the firm's professional indemnity insurance proposal form to assist you in completing this section.
We require this information so we can monitor firms effectively by taking into account their size and turnover.
Rule 9 of the Rules of Conduct for Firms states:
A firm shall ensure that all previous and current professional work is covered by adequate and appropriate indemnity cover which meets standards approved by the Regulatory Board.
The nature and extent of the insurance or other indemnity need neither meet nor exceed current UK requirements but must be adequate and appropriate having particular regard to:
We require this information so we can monitor firms effectively by taking into account how many complaints a firm has received and giving assistance if required.
RICS needs to be informed of allegations/instances of fraud and/or dishonesty. This applies to the firm, its principals, and employees.
Please note that information concerning the above will not necessarily lead to action from RICS - if in doubt please ask RICS Regulation.
We require this information in line with Professional and Ethical standards.
Please provide details of the allegations/instances of fraud and/or dishonesty, and those involved in the matter who are connected to your firm.
The first line of Rule 7 of the Rules of Conduct for Firms states: "A Firm shall operate a complaints handling procedure and maintain a complaints log." You should have a log ready, even if you have not yet received any complaints.
A CHP is a process that a complainant can use to resolve their issue. The CHP should comply with the Rules and must include a redress mechanism that is approved by the Regulatory Board. Please note that the 2007 rules have changed in that there must be free redress available to consumers.
Please provide details of the redress mechanism you use.
This information is useful to RICS when looking at appropriate redress mechanisms in the future.
Clients' money can be defined as any money held or received by the firm, which does not solely belong to the firm. This is money held in trust by a member on behalf of third parties and which is not due to the member or his firm (received by cash, cheque, bankers' draft, electronic transfer).
Examples of clients' money are: tenant's deposits, rents, service charges, interest and proceeds from sales at auction etc. If you hold fees in advance of completing work this may also be categorised as clients' money.
This must be a date in the past. If your firm is going to stop holding clients' money in the future, please inform RICS Regulation at the time of the change.
This must be a date in the past. If your firm is going to begin holding clients' money in the future, please inform the regulation department at the time of the change.
Having this information will help us plan when we conduct regulatory review visits and will help the visiting accountant to understand the extent of clients' money activity within the firm.
Having this information will help us plan when we conduct regulatory review visits and will help the visiting accountant to understand the extent of clients' money activity within the firm. An approximate figure is acceptable for this entry.
Having this information will help us plan when we conduct regulatory review visits and will help the visiting accountant to understand the extent of clients' money activity within the firm.
This needs to include all general client accounts held at the time you are completing this return.
In an auctioneering context, clients' money is the amount received from purchasers and held by the auctioneer on behalf of vendors, less any amount due to the auctioneer for commissions and costs incurred.
This usually occurs when both the firm of Chartered Surveyors and the client can withdraw funds from the account. The money held in such an account is not classed as clients' money.
Approximate figures can be estimated from the bank statements.
Having this information will help us plan when we conduct regulatory review visits and will help the visiting accountant to understand the extent of clients' money activity within the firm.
If there has been any loss to clients' money as a result of: banking errors, overdrawing on client ledgers, incorrect withdrawals, administration errors, theft, 'cyber' crime, etc the firm should immediately reimburse it from office funds and notify RICS of the loss.
Please provide brief details of the loss, including the amounts concerned and the circumstances surrounding the loss.
The firm should immediately reimburse losses from office funds.
If there has been surplus identified as a result of: banking errors, administration errors, etc the firm should immediately attempt to identify the client(s) concerned.
Please provide brief details of the surplus, including the amounts concerned, the circumstances surrounding the surplus and action taken to resolve it.