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Complaints - CHP

Does the firm have a Complaints Handling Procedure (CHP)?

A CHP is a process that a complainant can use to resolve their issue. The CHP should comply with the Rules and must include a redress mechanism that is approved by the Regulatory Board. Please note that the 2007 rules have changed in that there must be free redress available to consumers.

Please see the Complaints Handling Procedure Helpsheet and Approved Redress Mechanisms sheet.

Next page: Complaints - consumer ADR