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Online Training

Customer Relationship

Designed to enhance the skills of any professional in direct contact with customers

Course Duration:
90 Days Access from Purchase
Venue:
Online
CPD:
2,5 hours formal CPD
Only
£125 + VAT

Overview

This must have Customer Relationship e-learning course has been designed to enhance the skills of any professional in direct contact with customers. Consisting of five modules, this course focuses on the relationship with the customer from building trust to reaching an agreement. 

This course is suitable for all business professionals who have direct contact with customers. It provides essential skills in building customer relations and challenges delegates to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy.

Modules

This interactive course has been split into five modules covering the following topics

  • The challenges of customer relations
  • Customer relationship: building trust
  • Customer relationship: practising active listening
  • Customer relationship: reaching agreement

Developing loyalty through customer relationships

Learning Objectives

  • Build a trusting relationship with customers
  • Fulfil customer needs to be listened to
  • Reach an agreement with customers
  • Turn each contact into a loyal relationship
Only
£125 + VAT