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Complaints - consumer ADR

Which of the following approved redress mechanisms is used by your firm in respect of complaints received from consumers?

A consumer can be broadly defined as a person who is not acting in the course of any business. For consumers, you will need to have a redress mechanism in place that is free at the point of entry. If your firm does not have any consumer clients, please select the option "no consumer clients".

Your firm must be using an approved redress mechanism to meet the requirements of the rules. If your firm is not currently using one of the approved schemes, then please choose "None of the above" and provide further information of your alternative arrangements in the space provided.

If your firm selects the Ombudsman Services: Property (OS:P) for consumer redress on the annual return, you are agreeing to join that scheme. RICS will then pass on your firm's contact details to the OS:P.

Access more information and the terms of reference for joining

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