The RICS Rules for Registration of Schemes (Appendix A – Valuation Registration Scheme – 4(1) obligations of registrations) requires you to operate a complaints handling procedure which must include a redress mechanism that is approved by the RICS Regulatory Board.
We require this information so we can monitor you effectively by taking into account how many complaints a firm has received and giving assistance if required.
We require this information so we can monitor you effectively by taking into account how many complaints a firm has received and giving assistance if required.
We require this information so we can monitor you effectively by taking into account how many complaints a firm has received and giving assistance if required.
We require this information so we can monitor you effectively by taking into account how many complaints a firm has received and giving assistance if required.
We require this information so we can monitor you effectively by taking into account how many complaints a firm has received and giving assistance if required.
RICS needs to be informed of allegations/instances of fraud and/or dishonest. This applies to the firm, its principals and employees.
Please note that information concerning the above will not necessarily lead to action from RICS – if in doubt please contact Regulation. We require this information in line with Professional and Ethical standards.
Please provide details of the complaint, and those involved in the matter who are connected to your firm.
A CHP is a process that a complainant can use to resolve their issue. The CHP should comply with the Rules and must include a redress mechanism that is approved by the Regulatory Board. Please note that there must be free redress available to consumers.
CHP helpsheet UK
Approved redress mechanisms (UK)
CHP helpsheet (Asia)
Approved redress mechanisms (Asia)
Further information about CHPs
A consumer can be broadly defined as a person who is not acting in the course of any business. For consumers, you will need to have a redress mechanism in place that is free at the point of entry. If your firm does not have any consumer clients please select the option “No consumer clients”.
Your firm must be using an approved redress mechanism to meet the requirements of the rules. If your firm is not currently using one of the approved schemes then please choose “None of the above” and provide further information of your alternative arrangements in the space provided.
You should speak to the redress providers directly in order to join their scheme.
Your firm must be using an approved redress mechanism to meet the requirements of the rules. If your firm is not currently using one of the approved schemes then please choose “None of the above” and provide further information of your alternative arrangements in the space provided.
For more information about redress mechanisms please see the policy sheets:
If your firm does not have any clients who are acting in a business capacity please select the option “no business clients”.