Negotiation is a core skill for a manager as they will be the central focus for many interactions within a business. Increasingly managers are expected to continuously maintain and improve their talent for negotiation to deliver greater results, whether they be with internal staff, management or external stakeholders. It is important to adopt an effective yet flexible strategy and recognise what tools you have at your disposal.
This course will demonstrate the practical application of the DESC method of conflict resolution and enable you to conduct successful negotiations in order to master and manager your relationships with others.
This e-learning course contains the following: