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RICS shop special conditions

These Special Conditions together with our general terms and conditions apply to the sale of Goods by the RICS Shop, (registered with company number RC000487). Your purchase of Goods from the RICS Shop will be subject to our general terms and conditions and these Special Conditions and both documents should be read together.

These Special Conditions and our general terms and conditions do not apply to any sales by third parties on our website.

Unless otherwise stated in these Special Conditions, the defined terms in our general terms and conditions shall apply to these Special Conditions.

These Special Conditions are supplemental to our general terms and conditions. In the event of any conflict or inconsistency between these Special Conditions and our general terms and conditions, our general terms and conditions shall prevail but only to the extent of such conflict or inconsistency.

1. Pricing and discounts

1.1 Subject to the terms and conditions and any Special Conditions, we may provide discounts to students and our members on some Goods. Goods which have a discounted RICS member price and/or discounted student price will be displayed on-screen for each individual Good. Where member or students discounts are available to you, you must provide either your membership number or relevant student information (as appropriate) prior to payment to apply for the discount. We may at our sole discretion and without liability to you (whether in contract, tort, negligence or otherwise and howsoever arising) reject an application by you for a discount.

2. Vouchers

2.1 From time to time we may issue vouchers as part of a promotion. A voucher will expire on the date indicated on the voucher.

2.2 A voucher may only be used online and cannot be used in conjunction with any other offer or discount that we may offer to you (including, without limitation, any member or student discounts).

2.3 Vouchers are non-transferable and cannot be redeemed for cash at any time.

2.4 We may reject any voucher at any time in our sole discretion and without liability to you if, in our reasonable opinion, such voucher is invalid (for whatever reason) and/or forged.

3. Delivery

3.1 Orders must be placed by 13:00 (UK Time) for them to be processed and dispatched for next-day delivery.
3.2 Next day orders will be delivered on the next working day and will require a signature on receipt.
3.3 Next day orders to the Channel Islands may take up to 2-5 working days

4. Credit/debit card payment security

  • The website is fully audited and approved for security compliance to the latest standards
  • During entering your password and user ID to login the URL page connects to a HTTPS (secure) server to authenticate your credentials
  • As soon as you have logged in and start adding products to the basket, your basket details are secure: typical URL is  
  • The payments checkout is the latest 3D secure web technology and is approved by Visa and MasterCard 
  • At the checkout, Click on the padlock (top right in address bar ) to reveal Geo Trust SSL security certificate. Then click on view certificate to see details of the certificate. GeoTrust California is one of the largest and most respected Secure Web providers in the world.


Your card details are not ‘saved’ on our systems. However, an encrypted ‘shortcut’ to it is saved instead. This shortcut is completely meaningless to everyone except a high security decryption system used by Visa/ MasterCard. This means that any attempt to decrypt it is pointless as it has no commercial use.

For further information

Mastercard Secure Code

Verified by Visa

Please view our privacy statement

5. Digital products

  • Please allow 48 working hours to receive access to your online digital product and five working days for access to third party digital products 
  • Third party digital products may be non refundable
  • Digital products include E-Books, Email PDFs, CD-Roms and Online Subscriptions 

Workings days are Mon-Fri 9-5pm.

6. RICS Home Surveys Licence

Please refer to the RICS Home Surveys Licence terms and conditions.

The RICS Shop Customer Service team can be contacted on +44 (0) 2476 868502.