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Complaints form for RICS-regulated firms or professionals

RICS can only deal with bye-laws, rules and regulations that are compulsory for members and regulated firms.

We'll only be able to investigate if a matter falls within one of these categories. We'll let you know as soon as possible if we're unable to investigate your allegations.

NB: RICS cannot resolve any disputes between you and our members or regulated firms.

Complain about a firm or professional

Your details

Details of the member or firm

Complaint details

Which service are you complaining about?
Have the firm or professional’s fees been paid?
Have you already complained to the firm or professional?
Have you requested their complaints handling procedure?
Have you received and followed their complaints handling procedure?
Have you approached anyone else about your complaint: eg. a solicitor, the courts?

Please attach details of your complaint, the circumstances that led to it and what you hope to achieve (one side of A4 maximum)