We know that there are occasions when things go wrong and it's important to remedy these problems quickly and efficiently.

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If something has gone wrong, please let us know by completing the form below or in writing to:

Customer Services Manager
Surveyor Court
Westwood Way
Coventry CV4 8JE

We will acknowledge your complaint within seven working days and you can expect a full response within 21 days.

If you are dissatisfied with the response to your complaint you can ask for it to be referred to the Managing Director – UK Markets who will investigate and respond within seven working days. If you prefer to write to the Managing Director directly, you can do so at the address above.

Complaints about an RICS professional or firm

If your complaint is regarding an RICS professional of firm, then please visit our regulation complaints page.

Complaints form

Are you an RICS member?

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