Contact RICS

Get help with registering, managing, or understanding the rules around being a regulated firm or professional.

Topics:

• Regulation overview
• Register your firm for 'Regulated by RICS' status
• Manage your firm registration
• Renew or apply for an RICS Valuer Registration
• CPD compliance guide
• Reporting a concern or complaint
• Disciplinary process and investigations
• Profession and standards
• Fire safety and EWS1
   

Need help?

• General enquiry form
• Email: regulation@rics.org
• Email: cpd@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Explore routes to becoming a member, student, apprentice or associate.

Topics:

• Membership overview, grades and benefits
• Apply to join
• Join fees
• Surveying apprenticeships
• Become a RICS student
• Become a surveyor
• Find a counsellor
   

Need help?

• Membership FAQs – Answers to common questions.
• Join RICS form – Get help choosing the right route.
• General enquiry form – For other questions.
• Email: contactrics@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Find guidance and resources to support your journey towards qualification.

Resources:

• Get started with your RICS qualification
• Find a counsellor
• Plan and record your CPD
• Rules of conduct and professionalism
• Candidate events, training and webinars
• Changing route or pathway
• Renew your membership
• Renewal FAQs
• Concessions and financial support
• Readmission to RICS
   

Assessment support:

• Apply for your assessment
• Assessment dates and process
• Final interview guidance
• Access arrangements – Reasonable adjustments and special considerations.
   

Assessment route guidance:

• APC assessment
• Associate assessment
• Senior professional assessment
• Specialist assessment
• Academic assessment
   

For assessors and counsellors:

• Support for assessors
• Support for counsellors
   

Need help?

• Candidate FAQs and enquiry form
• Email: contactrics@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Support with fees, renewals, CPD, and changes to your membership status.

Topics:

• Membership FAQs
• Professional fees
• View and log your CPD
• Renew your membership
• Renewal FAQs
• Renew or apply for Valuer Registration
• Concessions and financial support
• Access digital membership card
• Get a replacement diploma
• Reinstate your RICS membership
• Retirement membership
• Resignation
• Contribute to the profession
   

Need help?

• General enquiry form
• Email: contactrics@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Resources for managing corporate membership and regulated firm registration.

Topics:

• RICS membership for your employees
• Register for the Corporate Payment Scheme
• Manage your Corporate Payment Scheme
• Renew or apply for Valuer Registration
• Register your firm for 'Regulated by RICS' status
• Manage your firm registration
   

Need help?

• General enquiry form
• Email: contactrics@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

• UK offices and phone numbers
• Global offices and phone numbers
   

Accessing member areas

• Member's lounge on 2nd floor. No booking needed
• Member's lounge meeting rooms email facilitieshelpdesk@rics.org to book
• Library on first floor, no booking needed, open when staffed and unstaffed, check calendar at the end of this page and if making a special visit email knowledge@rics.org in advance

• Birmingham – 5th floor. No booking needed.

For formal use (e.g. meetings), email facilitieshelpdesk@rics.org. Please bring your membership number when visiting to gain access.

Support for the public and those engaging with RICS services.

Topics:

• Find a local surveyor
• Find an RICS member
• Find details of member firms offering 30 minutes of free advice
• Find advice on boundaries and party walls
• Fire Safety & EWS1 information
• Report concerns about a RICS surveyor or RICS regulated firm
• Complain about a RICS product or service
   

Need help?

• General enquiry form
• Email: contactrics@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Find training, events, and RICS products to support your development.

Topics:

• Discover isurv
• Explore Dispute Resolution Services
• View RICS Professional Development Packages
• Book training and events
   

Need help?

• Training enquiry form
• Email: training@rics.org
• UK telephone: +44 (0) 247 686 8584
• Global phone numbers

Quickly resolve common issues related to your RICS MyAccount:

How can I update my personal or contact details with RICS?

Update your details anytime in your Personal Profile in your RICS account. Changes are processed and will appear within 24 hours.
 

Why can’t I update my employer’s details in MyAccount?

If your employer isn’t listed in our system, you won’t be able to add their details directly in your RICS account.

To add your employer details, follow these steps:

1. Go to Personal Details in your RICS account.
2. Scroll to Employment and click the Add New (+) icon.
3. Fill in the following information:
   • Employer’s name and full address
   • Your job title and start date
   • Your businessphone number and email address
      

Changes will appear in your account within 24 hours. If you’re unable to update your details, contact us here.
 

How do I access my RICS digital membership card?

Your digital membership card is available in the Personal Details section of your RICS account, after your renewal. You can view, download, or print it as a PDF at any time.

See full details of the RICS Digital Membership Card.
 

I can’t log into MyAccount. What should I do?

Try these steps:

1. Clear your browser cookies and cache.
2. Use private/incognito mode.
3. Switch browsers (e.g. Google Chrome)
    

If the issue persists, email contactrics@rics.org with a screenshot and your RICS membership number.
 

I’ve forgotten my username. How do I reset it?

Your username is usually your preferred email addresslinkedto your RICS account. If you can’t access it, email contactrics@rics.org with your date of birth and postcode/ZIP code. Our support team will assist you in recovering your username and updating your contact details if necessary.
 

I’ve forgotten my password. How do I reset it?

Go to your RICS account login page and use the Password Reset Tool. Follow the steps to reset your password.

Important: RICS will never ask for your password by email or phone.
 

I haven’t received the password reset email. What now?

Try these steps:

1. Check your spam or junk folder.
2. Ensure you're using your preferred email address linked to your RICS account.
3. If you recently left an employer, your personal email may have automatically become your preferred address - try using it instead.
4. If you haven’t set a personal email or still haven’t received the reset email, try resending the request.
    

If the issue persists, contact us here.
 

I’m locked out of MyAccount. How can I regain access?

If locked out due to failed login attempts:

• Wait a few minutes and try again.
• Reset your password.
   

If the issue continues, contact us here.

Still need help?

• General enquiry form
• Email: contactrics@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Topics:

• Report concerns about a RICS Member or RICS-Regulated Firm
• Complain about a RICS product or service
   

Need help?

• General enquiry form
• Email: contactrics@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Members wishing to access the members area at Custom House, will need to contact:

Lisa O’Connor, Regional Engagement Manager

• e: loconnor@rics.org
• t: 028 95921017