RICS is unique in that it is a Royal Charter body with responsibility for regulating its own members. Regulation is carried out under the strategic governance of Standards and Regulation Board (SRB). RICS Regulation is keen to provide the best service to RICS Members and to the wider public as part of the role of regulating the membership.

Whilst we would hope that it is rare to report concerns or complaints against RICS Members or RICS-Regulated Firms, we appreciate that there may be occasions when these need to be reported in order for RICS to investigate potential breaches of the Rules of Conduct and RICS Members professional obligations. To find out more about Profession & Standards including the Rules of Conduct for all RICS Members, please see our website.

Report concerns about a RICS Member or RICS-Regulated Firm

Find out how to report a concern about a RICS Member or RICS-Regulated Firm including completing an online complaints form.

Unhappy with our investigation?

Find out how to make a complaint about the service you have received when dealing with a reported concerns or regulation investigation.

How we support consumers

Find out about regulated firms' complaint handling processes and consumer protections.

Complaints: Unhappy with our service?

Find out how to make a complaint about the service you have received or an RICS product.

Speaking Up

Find out about the obligation of RICS Members to report breaches of professional obligations to RICS.

The regulatory functions of RICS are led and overseen by the Standards and Regulation Board (SRB).