Quickly resolve common issues related to your RICS MyAccount:
How can I update my personal or contact details with RICS?
Update your details anytime in your Personal Profile in your RICS account. Changes are processed and will appear within 24 hours.
Why can’t I update my employer’s details in MyAccount?
If your employer isn’t listed in our system, you won’t be able to add their details directly in your RICS account.
To add your employer details, follow these steps:
- Go to Personal Details in your RICS account.
- Scroll to Employment and click the Add New (+) icon.
- Fill in the following information:
- Employer’s name and full address
- Your job title and start date
- Your businessphone number and email address
Changes will appear in your account within 24 hours. If you’re unable to update your details, contact us here.
How do I access my RICS digital membership card?
Your digital membership card is available in the Personal Details section of your RICS account, after your renewal. You can view, download, or print it as a PDF at any time.
See full details of the RICS Digital Membership Card.
I can’t log into MyAccount. What should I do?
Try these steps:
- Clear your browser cookies and cache.
- Use private/incognito mode.
- Switch browsers (e.g. Google Chrome)
If the issue persists, email contactrics@rics.org with a screenshot and your RICS membership number.
I’ve forgotten my username. How do I reset it?
Your username is usually your preferred email addresslinkedto your RICS account. If you can’t access it, email contactrics@rics.org with your date of birth and postcode/ZIP code. Our support team will assist you in recovering your username and updating your contact details if necessary.
I’ve forgotten my password. How do I reset it?
Go to your RICS account login page and use the Password Reset Tool. Follow the steps to reset your password.
Important: RICS will never ask for your password by email or phone.
I haven’t received the password reset email. What now?
Try these steps:
- Check your spam or junk folder.
- Ensure you're using your preferred email address linked to your RICS account.
- If you recently left an employer, your personal email may have automatically become your preferred address - try using it instead.
- If you haven’t set a personal email or still haven’t received the reset email, try resending the request.
If the issue persists, contact us here.
I’m locked out of MyAccount. How can I regain access?
If locked out due to failed login attempts:
- Wait a few minutes and try again.
- Reset your password.
If the issue continues, contact us here.
