Contact RICS

Get help with registering, managing, or understanding the rules around being a regulated firm or professional.

Topics:

• Regulation overview
• Register your firm for 'Regulated by RICS' status
• Manage your firm registration
• Renew or apply for an RICS Valuer Registration
• CPD compliance guide
• Reporting a concern or complaint
• Disciplinary process and investigations
• Profession and standards
• Fire safety and EWS1
   

Need help?

• General enquiry form
• Email: regulation@rics.org
• Email: cpd@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Explore routes to becoming a member, student, apprentice or associate.

Topics:

• Membership overview, grades and benefits
• Apply to join
• Join fees
• Surveying apprenticeships
• Become a RICS student
• Become a surveyor
• Find a counsellor
   

Need help?

• Route Finder - Find the right route to RICS membership for your experience in 2–3 minutes.
• Membership FAQs – Answers to common questions.
• Join RICS form – Get help choosing the right route.
• General enquiry form – For other questions.
• Email: join@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Find guidance and resources to support your journey towards qualification.

Resources:

• Get started with your RICS qualification
• Find a counsellor
• Plan and record your CPD
• Rules of conduct and professionalism
• Candidate events, training and webinars
• Changing route or pathway
• Renew your membership
• Renewal FAQs
• Concessions and financial support
• Readmission to RICS
   

Assessment support:

• Apply for your assessment
• Assessment dates and process
• Final interview guidance
• Access arrangements – Reasonable adjustments and special considerations.
   

Assessment route guidance:

• APC assessment
• Associate assessment
• Senior professional assessment
• Specialist assessment
• Academic assessment
   

For assessors and counsellors:

• Support for assessors
• Support for counsellors
   

Need help?

• Candidate FAQs and enquiry form
• Email: candidatesupport@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Support with fees, renewals, CPD, and changes to your membership status.

Topics:

• Membership FAQs
• Professional fees
• View and log your CPD
• Renew your membership
• Renewal FAQs
• Renew or apply for Valuer Registration
• Concessions and financial support
• Access digital membership card
• Get a replacement diploma
• Reinstate your RICS membership
• Retirement membership
• Resignation
• Contribute to the profession
   

Need help?

• General enquiry form
• Email: membership@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Resources for managing corporate membership and regulated firm registration.

Topics:

• RICS membership for your employees
• Register for the Corporate Payment Scheme
• Manage your Corporate Payment Scheme
• Renew or apply for Valuer Registration
• Register your firm for 'Regulated by RICS' status
• Manage your firm registration
   

Need help?

• General enquiry form
• Email: corporate@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

• UK offices and phone numbers
• Global offices and phone numbers
   

Accessing member areas

• Our members’ lounges are available on a first come, first served basis.
• Dedicated meeting and event rooms within our members’ lounges must be booked in advance. To book, please email FacilitiesHelpdesk@rics.org
• The Library is open to members. Booking in advance is not necessary unless you require support. For more information, please email knowledge@rics.org
   

Should you have any questions, please email FacilitiesHelpdesk@rics.org

Please bring your membership number when visiting to gain access.

Support for the public and those engaging with RICS services.

Topics:

• Find a local surveyor
• Find an RICS member
• Find details of member firms offering 30 minutes of free advice
• Find advice on boundaries and party walls
• Fire Safety & EWS1 information
• Report concerns about a RICS surveyor or RICS regulated firm
• Complain about a RICS product or service
   

Need help?

• General enquiry form
• Email: contactrics@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Find training, events, and RICS products to support your development.

Topics:

• Discover isurv
• Explore Dispute Resolution Services
• View RICS Professional Development Packages
• Book training and events
   

Need help?

• Training enquiry form
• Email: training@rics.org
• UK telephone: +44 (0) 247 686 8584
• Global phone numbers

Quickly resolve common issues related to your RICS MyAccount:

How can I update my personal or contact details with RICS?

Update your details anytime in your Personal Profile in your RICS account. Changes are processed and will appear within 24 hours.
 

Why can’t I update my employer’s details in MyAccount?

If your employer isn’t listed in our system, you won’t be able to add their details directly in your RICS account.

To add your employer details, follow these steps:

1. Go to Personal Details in your RICS account.
2. Scroll to Employment and click the Add New (+) icon.
3. Fill in the following information:
   • Employer’s name and full address
   • Your job title and start date
   • Your businessphone number and email address
      

Changes will appear in your account within 24 hours. If you’re unable to update your details, contact us here.
 

How do I access my RICS digital membership card?

Your digital membership card is available in the Personal Details section of your RICS account, after your renewal. You can view, download, or print it as a PDF at any time.

See full details of the RICS Digital Membership Card.
 

I can’t log into MyAccount. What should I do?

Try these steps:

1. Clear your browser cookies and cache.
2. Use private/incognito mode.
3. Switch browsers (e.g. Google Chrome)
    

If the issue persists, email membership@rics.org with a screenshot and your RICS membership number.

I’ve forgotten my username. How do I reset it?

Your username is usually your preferred email address linked to your RICS account. If you can’t access it, email membership@rics.org with your date of birth and postcode/ZIP code. Our support team will assist you in recovering your username and updating your contact details if necessary.

I’ve forgotten my password. How do I reset it?

Go to your RICS account login page and use the Password Reset Tool. Follow the steps to reset your password.

Important: RICS will never ask for your password by email or phone.
 

I haven’t received the password reset email. What now?

Try these steps:

1. Check your spam or junk folder.
2. Ensure you're using your preferred email address linked to your RICS account.
3. If you recently left an employer, your personal email may have automatically become your preferred address - try using it instead.
4. If you haven’t set a personal email or still haven’t received the reset email, try resending the request.
    

If the issue persists, contact us here.
 

I’m locked out of MyAccount. How can I regain access?

If locked out due to failed login attempts:

• Wait a few minutes and try again.
• Reset your password.
   

If the issue continues, contact us here.

Still need help?

• General enquiry form
• Email: membership@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

How can I update my personal or contact details within the RICS Member App?

Update your details anytime in your, ‘My Profile’ section of the app. Changes are processed and will appear within 24 hours.

Why can’t I update my employer’s details in the RICS Member App?

If your employer isn’t listed in our system, you won’t be able to add their details directly.

To add your employer details, follow these steps:

1. Go to the ‘My Profile’ section on the RICS Member App.
2. Scroll to Employment and click the Add New (+) icon.
3. Fill in the following information:
   • Country
   • Employer’s name and full address
   • Your job title and start date
   • Your business phone number and email address

Changes will appear in your account within 24 hours. If you’re unable to update your details, contact us here.

How do I access my RICS digital membership card?

Your digital membership card is available in the RICS Member App, in the Digital Membership Card section, after your renewal.

See full details of the RICS Digital Membership Card.

I’ve forgotten my username. How do I reset it?

Your username is usually your preferred email address linked to your RICS account. If you can’t access it, email membership@rics.org with your date of birth and postcode/ZIP code. Our support team will assist you in recovering your username and updating your contact details if necessary.

I’ve forgotten my password. How do I reset it?

Go to your RICS Member app login page and use the Password Reset Tool. Follow the steps to reset your password.

Important: RICS will never ask for your password by email or phone.

I haven’t received the password reset email. What now?

Try these steps:

1. Check your spam or junk folder.
2. Ensure you're using your preferred email address linked to your RICS account.
3. If you recently left an employer, your personal email may have automatically become your preferred address - try using it instead.
4. If you haven’t set a personal email or still haven’t received the reset email, try resending the request.

If the issue persists, contact us here.

I’m locked out of the RICS Member App. How can I regain access?

If locked out due to failed login attempts:

• Wait a few minutes and try again.
• Reset your password.

Device Requirements for the new RICS Member App

Before downloading the new RICS Member App, please ensure your device meets the following requirements:

Android: Version 13 or newer

iOS: Version 18 or newer

Devices running older versions are not supported, as the app relies on advanced security and performance features introduced in Android 13 and iOS 18.

Unfortunately, the app will not work on devices that cannot update to Android 13 or iOS 18. You may need to use a compatible device to access the app. 

If the issue continues, contact us here.

Why am I seeing “This item is not available in your country”?

This message is shown by Google Play and does not relate to your membership status.

Even if you are eligible to use the app, Google Play may block installation for one of the reasons below.

1. Your Google Play country does not match where you live

If your Google account was created in another country or you recently moved, Google Play may still be set to your previous location.

What you can do

• Open Google Play
• Go to Settings
• Check Country and profiles

Google only allows changing this once every 12 months.

2. Your Google payments profile is linked to another country

Google Play uses your billing country to decide which apps you can install, even if the app is free.

This could happen if you previously used a card or billing address from another country.

What you can do 

• Visit pay.google.com
• Check the country listed under ‘Payment methods’
• Update outdated payment details if needed

3. Your device or Android version is not supported

Some devices or Android versions are not supported in all regions.

What you can do

• Check for Android updates
• Try installing on a newer or different device
• Use the web version of the service if available

Important to know

• This restriction is controlled by Google Play
• It does not mean your membership is inactive
• Our support team cannot override Google’s country or device rules

If the issue continues, contact Google Play support for account or billing related problems.

We know this can be frustrating. If you meet all membership requirements and still cannot install the app, please contact us and we will help you identify the cause.

What is the article feed?

A weekly curated list of articles sourced from Modus and Journals, available within the RICS Member App.

Are articles logged as CPD structured?

No, articles logged as CPD are unstructured but supported with prompts and pre-filled details.

Must I log articles as CPD?

Only log as unstructured CPD if you find the article relevant to your personal development.

Still need help?

• General enquiry form
• Email: membership@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Topics:

• Report concerns about a RICS Member or RICS-Regulated Firm
• Complain about a RICS product or service
   

Need help?

• General enquiry form
• Email: contactrics@rics.org
• UK phone: +44 (0) 2476 868 555
• Global phone numbers

Members wishing to access the members area at Custom House, will need to contact:

Lisa O’Connor, Regional Engagement Manager

• e: loconnor@rics.org
• t: 028 95921017