RICS offers telephone helpline services to consumers in the UK.

Consumer helpline logo

Our helplines can give up to 30 minutes of free advice on the property related topics listed below. Lines are open Monday to Friday, 8.30am-5.30pm.

Further information for consumers is available in our guides and advice and glossary sections.

Helpline topics

Boundary disputes
We offer guidance to help you resolve disagreements quickly. Chartered surveyors specialising in boundaries are professional advisors with relevant knowledge of both property issues and the law.

Business rates
Thinking of appealing against your business rates? Make sure the advice you're getting is genuine by talking to an RICS chartered surveyor.

Compulsory purchase
This occurs where the government, local council or utility company has the legal right to buy or take rights over your private property if it falls within a public or private construction project (e.g. airport expansions, housing developments, sewer, water or gas pipe schemes, and rail or road building projects). If you are affected by a compulsory purchase or statutory scheme, or think you might be, call us.

Party walls
We can give advice on party walls (walls shared with neighbours) to homeowners and landlords who are unsure of their rights and responsibilities. If you are planning to carry out any building work on your property (e.g. extensions, damp proofing works, structural alterations), you must ensure you are complying with the Party Wall etc Act 1996.

Call +44 (0)24 7686 8555 and you will be put in touch with an RICS member local to you, willing to provide a free 30-minute initial consultation.

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