Find out how to make a complaint about the service you have received or an RICS product.

Sometimes things go wrong, but it's important to us that we remedy problems quickly and efficiently.

If something has gone wrong, or we have not met our service standards, you can find out how to raise your concerns below.

Complain about our products or service

For complaints about our products, or the service you have received from us.

Please complete our complaints form

If you want to raise concerns about a Regulated Member, find out more here

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What happens next?

Unhappy with our investigation?

We would always encourage those who have a complaint or query relating to their interaction with RICS Regulation staff to attempt to address this with the person concerned.

How we regulate

Learn how we mitigate risks that can cause harm to consumers and businesses.

Reporting Concerns or Complaints

Find out how to report a concern about a Regulated Member

Investigations: what we do

We investigate cases where there may be a need to take disciplinary action in the public interest and to maintain professional standards.