Find out how to make a complaint/raise your concerns about the service you have received, or an RICS product.

Sometimes things go wrong, but it's important to us that we remedy problems quickly and efficiently.

If something has gone wrong, or we have not met our service standards, you can find out how to raise your concerns below.

Complain about our products or service

For complaints about our products, or the service you have received from us.

Please complete our complaints form

Download: RICS Global Complaints procedure document

If you want to raise concerns about a Regulated Member, find out more here

Unhappy with our investigation?

You can view our policies which set out how we will respond to your service complaint:

Complaints about RICS service

Independent service complaint reviewer

Under stage one your complaint will be considered by a manager. If you are not satisfied with the manager's response, you can refer your complaint to the Independent Service Complaint Reviewer.

There is no right to appeal the outcome of a decision. Only Regulated Members have a right to appeal if a disciplinary outcome is made against them.