As mediation gains traction across the UAE, the launch of the DIFC Courts Mediation Centre marks a significant step forward. We spoke with Amna Al Owais, Deputy Director at DIFC Courts, about the vision behind the Centre, how it fits into Dubai’s wider dispute resolution landscape, and the growing importance of accredited training, including the RICS Mediation Training Programme delivered at DIFC Courts this November.
The DIFC Courts Mediation Centre was established earlier this year under Law No. (2) of 2025. What was the vision behind its creation, and why now?
The idea was simple to promote the concept that not every dispute needs to end up in a courtroom. Many people and businesses prefer a quicker way of reaching a settlement. With the new law in place, we were able to launch a dedicated Mediation Centre. It gives parties real choice, and it reflects Dubai’s wider ambition under the D33 agenda to make the city a trusted, investment-friendly global hub.
How does the Centre fit into the wider role of the DIFC Courts in providing alternative dispute resolution in Dubai?
The DIFC Courts has always been more than just litigation. We already have a specialised Arbitration Division, a Small Claims Tribunal, and specialist courts such as Technology & Construction and the Digital Economy Court. Mediation now sits neatly alongside these, giving businesses and individuals another route – one that’s collaborative rather than adversarial.
The Centre is supported by a panel of registered mediators. What qualities and skills do you look for when appointing mediators?
We want mediators who are credible, experienced and practical. But just as important are the softer skills – being a good listener, understanding different cultures, and keeping discussions constructive. Dubai is an international hub, so we value people who can bridge legal knowledge with commercial common sense.
How do you see demand for mediation evolving in Dubai and the wider region over the next few years?
I expect demand will grow steadily. Businesses are under pressure to save both time and money, and mediation is well suited to that. It’s also about preserving relationships – particularly important for family businesses, Small to Medium Enterprise (SMEs), space sector and fast-moving sectors like tech and digital assets. As cross-border trade in the region increases, mediation will become an obvious first step before anyone thinks about going to court.
For professionals looking to join the DIFC Courts Panel of Mediators in future, what role does accredited training — such as the RICS Mediation Training Programme delivered at DIFC Courts — play in preparing them for this responsibility?
Training is vital. Mediation isn’t advocacy; it requires a different approach. Accredited courses such as the RICS programme give people the tools and confidence to manage disputes properly. We encourage anyone interested in joining our panel to invest in professional training and ongoing development – it protects the quality of the service and, ultimately, the trust parties place in us.
Amna Al Owais is Deputy Director at DIFC Courts.
Delivered face to face in Dubai, the RICS Mediation Training Programme offers structured coaching, peer-to-peer feedback, and a clear path to international accreditation, helping you advance in a market where mediation is rapidly gaining ground.
Amna Al Owais, Deputy Director, DIFC Courts