Updated 12th February 2026
Your purchase of Services (as defined in Clause 1.1) will be subject to (i) Terms & Conditions of Sale linked https://www.rics.org/footer/terms-conditions-of-sale (“T&Cs of Sale”) and (ii) these Special Conditions for Training and Events (“Special Conditions”) and you should read these documents together (together the “Terms and Conditions”). Unless otherwise stated in these Special Conditions, the defined terms in our T&Cs of Sale shall apply to these Special Conditions.
Following receipt of your booking request, we may confirm acceptance of your booking by sending a confirmation to your nominated email address (“Booking Confirmation”). Our acceptance of your booking in writing will give rise to a legally binding contract between RICS on these Terms and Conditions, governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts in England. No amendments to bookings will be valid unless made in writing to the contact email address provided in your Booking Confirmation and signed by an RICS authorised signatory.
Subject to Clause 2.4 and Clause 2.5, in the event of any conflict or inconsistency between these Special Conditions and our T&Cs of Sale, these Special Conditions shall prevail but only to the extent of such conflict or inconsistency.
Where these Terms and Conditions refer to "Consumer" or "Enterprise Customer", the relevant provisions apply only to that category of customer. A "Consumer" means an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession. An "Enterprise Customer" means any firm, company, organisation or individual purchasing for business, trade or profession purposes, or any purchase made on behalf of a business entity.
1. Definitions
1.1. For the purpose of these Special Conditions, the following terms shall have the following meaning:
“Course” means any educational programme, training session, workshop, or series of lessons (whether delivered online, in person, or via any other medium) provided by RICS under these Special Conditions and as specified in your Booking Confirmation.
“Delegate”: means: (a) if you are a Consumer, you (the individual purchaser who will attend and/or access the Course, Event or Service); or (b) if you are an Enterprise Customer, the individual nominated by you to attend and/or access the Course, Event or Service on behalf of your organisation. Where you are an Enterprise Customer purchasing multiple places, each nominated individual is a separate Delegate.
“Event”: means the training course, event, conference, seminar and/or networking event, e-learning course, distance learning course, learning product, learning package, web class, assessment portal, access to Online Learning Academy (OLA) and/or distance learning course subscribed to or to be supplied for attendance in person or online under these Special Conditions and as specified in your Booking Confirmation;
“Matter Outside Our Control”: has the meaning given to it at Clause 4.1 of these Special Conditions;
“Services”: means any training course, event, conference, seminar and/or networking event, e-learning course, web class and/or distance learning course subscribed to or organised by RICS as specified in your Booking Confirmation, and any materials, information or data provided to you as part of or in connection with the provision of such services;
"you" and "your" means the person, firm, company or organisation purchasing Courses, Events or Services from RICS.
2. Providing the Services
2.1. Suitability: Before registering for any Course, Event or Service, you assess that you meet the relevant eligibility criteria and entry requirements and where required, provide evidence of the same. The Course, Event or Service may have specific eligibility requirements and certain individuals may not be permitted to join if they do not meet such requirements. RICS reserves the right to refuse registration where eligibility criteria are not met and no refunds will be provided in such instances. You are advised to assess the relevance and suitability for your individual requirements, through consideration of the information supplied through our Websites, and contacting us with questions, if necessary.
If you are a Consumer: We make no warranties in relation to the accuracy of any Course, Event, or Service beyond those required by law. Nothing in these Terms and Conditions affects your statutory rights, including your rights in respect of any Course, Event or Service that are not provided with reasonable care and skill, are not fit for purpose, or are not as described.
If you are an Enterprise Customer: We make no warranties, whether express or implied in relation to the accuracy of any Course, Event or Service. The content of any Course, Event or Service is provided on an “as is” and “as available” basis. All warranties, conditions and other terms implied by law (whether by statute, common law or otherwise) are excluded to the extent permitted by law, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy and completeness.
2.2. Booking Information: We will need certain information from you that is necessary for us to provide any Course, Event, or Services, for example, name, any special dietary or accessibility requirements and if we do not have the necessary information from you in writing at least 7 days prior to the Course, Event or Services then we cannot guarantee our ability to meet any special requirements. We will contact you to obtain and/or confirm this information. If you do not, after being asked by us, provide us with this information within a reasonable time, or you provide us with incomplete or incorrect information (in our reasonable opinion), we may either:
If you are a Consumer: suspend the applicable Course, Event or Service by giving you written notice until such time as you provide the required information, or cancel your booking. Where we cancel due to your failure to provide necessary information, you will be entitled to a refund of any amounts paid, less (i) the value of any Course, Event or Services already provided to you; and (ii) a reasonable administrative charge.
If you are an Enterprise Customer: suspend the applicable Course, Event or Service by giving you written notice until such time as you provide the required information or cancel your booking. Where we cancel due to your failure to provide necessary information, no refund will be provided and you remain liable for the Charges. You do not have to pay for the applicable Course, Event or Services while they are suspended, but this does not affect your obligation to pay for any invoices we have already sent to you.
We will not be liable for any delay or non-performance where you have not provided complete and accurate information to us within a reasonable time after we have requested it, except where such delay or non-performance affects your statutory rights as a consumer.
2.3. Where your Booking Confirmation includes access to OLA, E-learning courses or webinars or similar digital access, the access period runs from the date of purchase not from your first log on date recorded in our systems. It is your responsibility to access the content within the stated access period. It is the Delegate’s responsibility to submit applications for examinations and access certificates of completion while enrolment is active online. No refund will be given for any failure to do so. Extensions (where applicable) for any e-learning courses or webinars through the OLA are charged for an additional 3 months access to be advised by us. You may apply for an extension by emailing the extension support email in your Booking Confirmation or by using our Extension Form. Extensions are not available for all OLA E-learning courses or webinars, particularly externally regulated qualifications. We may offer a complimentary extension for exceptional circumstances subject to eligibility upon application.
2.4. Professional Support Packages: where you are purchasing professional support packages as stipulated in your Booking Confirmation, additional terms apply which can be found at https://www.rics.org/footer/terms-conditions-of-sale/cpd-foundation-subscription-special-conditions and are also set out below ("Support Packages Terms"). In the event of any conflict or inconsistency between these Special Conditions, the T&Cs of Sale, and the Support Packages Terms, the following order of precedence shall apply: (i) the Support Packages Terms; (ii) these Special Conditions; and (iii) the T&Cs of Sale.
2.5. Third Party Courses: Where RICS delivers courses on behalf of third-party providers, such courses may be subject to the third party's own terms and conditions (including terms relating to cancellations, refunds and extensions) which are set out on the individual course page and booking confirmation. Those third-party terms will prevail over these Terms and Conditions and the Support Packages Terms (as applicable) in relation to such third-party courses.
2.6. DRS: For Training and Events held by RICS’ Dispute Resolution Service (DRS), participation on any training or assessment is subject to the RICS DRS review procedure detailed on the RICS website found on the DRS section of this site.
2.7. Sanctions: To book onto a Course, Service or Event, you must be eligible to enrol in such Course, Service or Events (including but not limited to clearing any sanctions screening which RICS may be required to undertake to ensure compliance with applicable sanctions laws and regulations imposed by relevant governmental and regulatory authorities). You (and your sponsor, if applicable) must not be subject to any sanctions, executive orders, regulations, or other such governmental actions prohibiting your enrolment or paying for services, including paying to enrol in the Course or Event. You warrant that you (and your sponsor, if applicable):
2.7.1. do not reside or are currently resident in a sanctioned territory, including but not limited to, Cuba, Russia, Belarus, Iran, North Korea, Syria, or the Crimea, LPR, or DPR regions of Ukraine; and
2.7.2. you (and your sponsor, if applicable) are not on a government’s sanction list(s) maintained by any governmental or regulatory authority, including but not limited to the UK Office of Financial Sanctions Implementation (OFSI), the United States Office of Foreign Assets Control (OFAC), the European Union, or the United Nations, prohibiting your enrolment, including paying for your Course enrolment, the Event or Services.
RICS reserves the right to refuse or cancel any booking where sanctions screening identifies a potential sanctions risk, or where you are unable to provide satisfactory evidence of your eligibility. Where a booking is cancelled due to sanctions-related issues, no refund will be provided if the issue arises from information provided by you that is inaccurate or incomplete, or from a change in your circumstances. If you are a Consumer and the cancellation arises from an error in our screening process, you will be entitled to a full refund.
You agree to notify RICS immediately if your sanctions status changes at any time during your enrolment or participation in any Course, Event or Service.
2.8. Licence: Subject to these Terms and Conditions, and to the payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-sublicensable, non-transferable and revocable license to use our content provided in connection with a Course, Event or Service (“Content”), for your own personal professional development purposes only. This licence may be revoked by RICS if you breach any of these Terms and Conditions, if payment is not received, or if we are required to do so by law. All intellectual property in the Services, Event or Course and any materials or other documents or items provided in connection with the Services, Event or are and shall remain fully vested in us and/or our licensors and cannot be used for your own commercial purpose. You are prohibited from doing the following:
2.8.1. Making available copies of the Content (or any portion thereof) on a network server, web server, or another website, for use/examination by others;
2.8.2. Using, displaying or otherwise making available the Content (or any portion thereof), or any other materials, to third parties in an electronic or print format that enables it to be downloaded or distributed to any third party via a mobile device, or shared in any peer-to-peer or similar file sharing arrangement, or enabling the distribution of the content by any other means;
2.8.3. Sublicensing, reselling, renting, lending, assigning, ceding, donating or otherwise transferring or distributing the Content or your rights granted to you under these Terms and Conditions;
2.8.4. Create any derivative works based on the whole of or any part, or which incorporate, the Content into any software programme or artificial intelligence;
2.8.5. Reverse engineering, decompiling, or disassembling any software that is contained within the Content; and
2.8.6. Removing any notice of copyright, trademark or any other proprietary right from any place where it is displayed on or embedded in the Content.
3 Fees and payment
3.1 The charges for the Course, Event or Services (including, where applicable, fees and refunds for appeals, reassessments, extensions and other administrative processes) is stated on our order acknowledgement (as appropriate), published fees and Booking Confirmation (“Charges”). All Charges, are exclusive of VAT/sales tax or additional charges, which will be added to or charged on invoices at the appropriate rates and paid by you. Charges may be stated in pound sterling (GBP) or other currencies as applicable to your location and as stipulated in the Booking Confirmation.
3.2 If you are a Consumer: We will not increase the Charges after you have placed your order, except where the Charges increase is due to a change in VAT or other applicable taxes, or where you have requested a change to the Course, Event, or Services which results in additional costs. If we need to increase the Charges for any other reason, we will notify you and you may cancel your order and receive a full refund if you do not wish to proceed.
If you are an Enterprise Customer: We may vary the Charges where the cost to us of acquiring or supplying the Course, Event or Services is increased between the date of the order acknowledgement and delivery, including without limitation to account for increases in the cost of the Course, Event or Services, changes in exchange rates, changes in delivery dates or quantities, or delays caused by your instructions. We will notify you in writing in good time prior to delivery of such Charges increases. You may cancel your order within 7 days of such notice if you are dissatisfied with the Charges increase and you will be charged for any costs incurred to this point.
3.3 Unless we agree otherwise in writing, you must pay for the Course, Event or Services at the time of booking by such means as we may notify you of on our website or otherwise.
3.4 If you do not pay us for the Course, Services or Event in accordance with these Terms and Conditions, we may, in addition to any other rights which we have under these Terms and Conditions, we may:
3.4.1 charge interest on the outstanding amount (as well after as before judgement) on a day-to-day basis at an annual rate of 4% above Bank of England’s base rate from time to time applicable until the sum due is paid.
3.4.2 withhold further deliveries and/or suspend performance of the Services until arrangements as to payment or credit have been established on terms which are satisfactory to us.
3.4.3 immediately terminate the contract between you and us. We will contact you in writing to tell you this.
3.5 We may where we consider you (or any Delegate) are acting inappropriately:
3.5.1 refuse your (or any Delegate(s)) admittance or access to the Course, Event or Services;
3.5.2 require you (or any Delegate) leave the Course, Event or Services; and/or
3.5.3 immediately terminate the contract;
4. Changes to the services
4.1. We will not be liable or responsible for any change to the Course, Event or Services, failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by any act or event beyond our reasonable control (“Matter Outside Our Control”). A Matter Outside Our Control may include, by way of non-limiting example, pandemic or epidemic (whether declared or not including restrictions or curfews), severe weather, flood, fire, explosion or other natural disaster, war, threat of or preparation for war, armed conflict, terrorist attack, civil unrest or industrial action, outage or failure of public or private telecommunications networks or power supply, an occurrence preventing our holding the Course, Event or Services at the intended venue, the unavailability of a key speaker, trainer, examiner, assessor or other essential personnel or supplier (including due to illness, travel disruption or other circumstances beyond our control), failure by a third-party supplier to perform its obligations to us (including providers of online examination platforms, assessment services or other course-related services), and any act or omission by governmental or regulatory authorities (including changes to law or regulation).
4.2. If a Matter Outside Our Control takes place that affects the performance of our obligations under these Terms and Conditions we will contact you in writing as soon as reasonably practicable to let you know in advance that a Matter Outside Our Control has occurred (unless the matter is urgent or an emergency, in which case we will notify you as soon as possible thereafter).
4.3. Where a Matter Outside Our Control occurs, our obligations under these Special Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Matter Outside Our Control.
4.4. We are not responsible for, and will not reimburse you for, any costs you have incurred in connection with your attendance at a Course, Event or Service (including but not limited to travel, accommodation, subsistence or other associated expenses) where:
4.4.1. a Matter Outside Our Control has occurred and we have cancelled, postponed or changed the Course, Event or Service; or
4.4.2. you have cancelled your booking for any reason.
You are strongly advised to ensure you have appropriate travel insurance and cancellation insurance to cover any such costs.
4.5. If due to the Matter Outside Our Control we are unable to provide the Event, Course or Service in accordance with our Booking Confirmation we may contact you in writing to confirm the changes we have had to make to the Event, Course or Service.
4.5.1. If you are a Consumer, you may, by notice in writing to us:
4.5.1.1. accept the change to the Course, Event or Service; or
4.5.1.2. reject the change and cancel the contract if you no longer wish us to provide the Course, Event or Services, in which case we will provide you with a full refund of any Charges paid.
4.5.2. If you are an Enterprise Customer, you may, by notice in writing to us:
4.5.2.1. accept the change to the Course, Event or Service; or
4.5.2.2. reject the change and cancel the contract if you no longer wish us to provide the Course, Event or Service, in which case we will provide you with a credit note for a future booking.
5. Cancellation Rights
5.1. You may cancel an order for Services, Event or Course in the following circumstances:
5.1.1. if you are a Consumer, you have the right to cancel the contract between us for the supply of the unused or accessed Services or Products within 14 (fourteen) calendar days from entering into the contract (or such other longer period notified in the course description by RICS) (“Cancellation Period”). However, please note that:
5.1.1.1. If you have accessed or used any digital content, online learning materials, or e-learning courses during the Cancellation Period, you will lose your right to cancel in relation to those digital products. By accessing such content, you expressly agree that we may begin performance immediately and acknowledge that you will lose your cancellation right once access has commenced.
5.1.1.2. If you have specifically requested that Services, Events or Courses be provided to you during the Cancellation Period (including attendance at an Event or commencement of training), you will not be entitled to a refund for Services, Events or Courses already provided to you or which has taken place, even if the Cancellation Period has not expired.
5.1.1.3. If you cancel within the Cancellation Period and you have not accessed or used any Services, we will provide a full refund within 14 (fourteen) calendar days of receiving your notification of cancellation.
5.1.1.4. Where you have accessed digital content (including e-learning courses, online materials, webinars or downloadable content) and subsequently request a refund on the basis that you are dissatisfied with the content, no refund will be provided unless the digital content is faulty, not as described, or not fit for purpose. We recommend you review any available previews, course descriptions and learning outcomes before purchasing to ensure the content meets your requirements.
Eligible Consumer refunds will be refunded within 14 (fourteen) calendar days of receiving your notification of cancellation.
5.1.2. due to a Matter Outside Our Control (in accordance with Clause 4 of these Special Conditions);
5.1.3. if you are an Enterprise Customer, you may cancel up to fourteen (14) Business Days prior to the commencement of the Event, Course or Service. A “Business Day” means a day (other than a Saturday or Sunday) on which banks are open for general business in London, excluding public holidays and bank holidays in England and Wales. If you cancel an order under this Clause 5.1.3 and you have made any payment in advance for the Event, Course or Services that have not been provided to you, we will refund these amounts to you, subject to a 10% administration charge. If you cancel an order fourteen (14) Business Days or less prior to the commencement of the Event, Course or Service, you will not be entitled to a refund of any payment you have made in advance for the Event, Course or Services that have not been provided to you. To the extent permitted by law, we shall not be liable to you (whether in contract, tort, negligence or otherwise and howsoever arising) for any loss, damage, cost and/or expense incurred by you under or in connection with your cancellation of the order for the Course, Event or Services fourteen (14) Business Days or less prior to the Course, Event or Services. For the avoidance of doubt, we are not obliged to accept cancellation requests received fourteen (14) Business Days or less prior to the commencement of the Event, Course or Service. Eligible Enterprise Customer refunds will be refunded (subject to any applicable administration charge) within 28 Business Days of receipt of your notice of cancellation.
5.2. Unless otherwise agreed by us in writing, you are not entitled to exchange your order for an Event, Course or Service to a different Event, Course or Service or transfer your enrolment on an Event, Course or Service to any other person. Your order is personal to you.
5.3. We may cancel an order for the Event, Course or Service by writing to you (to the e-mail address nominated by you in your order) at any time. If we cancel your order for the Event, Course or Service, we shall either (at our sole option): offer you a place at a different Event, Course or Service that we offer; or refund the Charges paid in advance by you for the Event, Course or Service, within fourteen (14) Business Days of our notice of cancellation to you.
5.4. Method of Cancellation: Call customer services on +44 (0)24 7686 8555 or complete the Cancellation Form or to the contact email address provided in your booking confirmation. Please provide your name, details of the order/booking, your contact phone number and email address.
5.5. RICS reserves the right to use its discretion to determine whether to make refunds and/or deferrals in exceptional circumstances which fall outside the cancellation rights set out in this Clause 5. We may charge an additional fee to cover administration costs incurred by RICS in any such event. Any such additional fees will be communicated to you before you make your decision.
5.6. Where you have purchased multiple Events, Courses or Services as part of a package of products and you cancel or defer one or more of those Events, Courses or Services, each Event, Course or Service which you cancel or defer will be treated separately and the relevant cancellation and deferral terms and administration costs set out in this Clause 5 will apply to each cancellation or deferral separately.
6. Change of event delegate
6.1. Subject to receipt by us of the full sum payable by you for the Event, Course or Service, you may change the Delegate attending the Event, Course or Service by providing notice in writing to the contact email address provided in your booking confirmation’ RICS contact email provided in the Booking Confirmation) no later than 24 hours prior to the Event, Course or Service. We will confirm in writing to you whether we are able to accept the Delegate change. For the avoidance of doubt:
6.1.1. we are not obliged to accept a Delegate change for any Event, Course or Service;
6.1.2. for security purposes, Delegates may not be changed less than 24 hours prior to the Event, Course or Service;
6.1.3. any Delegate change is subject to the replacement Delegate meeting any eligibility or prerequisite requirements for the Event, Course or Service;
6.1.4. we may charge an administration fee for processing a Delegate change, which will be notified to you prior to confirming acceptance of the change; and
6.1.5. the replacement Delegate must accept and agree to be bound by these Special Conditions.
5. Limitation of liability
5.1. In addition to the limitations set out in our T&Cs of Sale, you acknowledge that:
5.1.1. we accept no responsibility for views or opinions expressed by speakers, tutors or other persons;
5.1.2. materials are provided for general guidance and educational purposes only and should not be relied upon as specific professional advice; and
5.1.3. we accept no liability for any loss suffered as a result of acting or refraining from action based on materials delivered.
6. External websites and Access:
6.1. External Website: Certain Courses, Events or Services may require you to use external websites, third-party applications, platforms or software (together, "Third-Party Services"). RICS is not responsible for technical support for any external websites or Third-Party Services. If you have any queries relating to external websites or Third-Party Services, contact the support services of the relevant websites or Third-Party Services directly (although you may request assistance from product support through the OLA). You acknowledge that:
6.1.1. RICS does not own, operate or control Third-Party Services and your use is subject to the third party's own terms;
6.1.2. RICS is not responsible for technical support for Third-Party Services (contact the provider directly, though you may request assistance through the OLA);
6.1.3. RICS makes no warranties regarding Third-Party Services; and
6.1.4. to the fullest extent permitted by law, RICS shall not be liable for any loss arising from your use of, inability to access, or any failure of Third-Party Services.
6.2. Interruption of service: You acknowledge and agree that from time to time, RICS Website and/or your access may be inaccessible or inoperable, by reason of one or more of the following:
6.2.1. Equipment malfunctions or faults;
6.2.2. Periodic maintenance procedures, downtime, or repairs that we may undertake from time to time; or
6.2.3. Matters Beyond Our Control including, without limitation, interruption or failure of telecommunication or digital transmission links, government regulations, computer virus, attacks on the network and network congestion or other failures; and
Such interruption to the accessibility of the RICS website or OLA will not be deemed a breach of these Special Conditions under any circumstances whatsoever and to the fullest extent permitted by law we will not, under any circumstances, be liable to you for any costs, claims or damages that you may sustain or suffer as a result of any interruption, inoperability or inaccessibility of the RICS Website and/or applicable OLA, except where we fail to provide the Events, Courses, or Services with reasonable care and skill (for Consumers).
6.3. Security: We will use commercially reasonable measures to secure our system and your profile in the OLA, and related information, however, we cannot guarantee that unauthorised third parties will not be able to defeat our security measures. You must keep your login credentials confidential, notify us immediately of any unauthorised access, and ensure your own devices are secure. You are responsible for all activities under your account. To the fullest extent permitted by law, we are not liable for losses arising from unauthorised access or security breaches occurring despite our commercially reasonable security measures. We may share your data with third parties (such as ABBE, virtual learning platform providers, external assessor or qualification bodies) for verification, assessment and certification purposes as set out in our Privacy Policy, to which you consent.
7. Data Privacy
7.1. We shall process your data in accordance with the Data Protection Act 2018 and our Privacy Policy.
8. General
8.1. RICS reserves the right to withdraw any offer at any time. Where RICS withdraws an offer before a Booking Confirmation is provided, no contract will be formed. Where RICS withdraws an offer after providing a Booking Confirmation, your rights are set out in Clause 5.3 (RICS's Right to Cancel).
