Decision of the Disciplinary Panel
Date of Decision: 13 November 2019
Case of: Stewart Robertson | Stewart Robertson (firm)
RICS Membership Number: Member: 0042053 | Firm: 037746
Location: Middlesex
The formal charge against Stewart Robertson are:
1. He failed to carry out his professional work with proper regard for the standards of service and customer care expected of him in that, following completion of their building survey report:
a. He did not respond in an appropriate or timely manner, or at all, to communications from or on behalf of Ms Robinson and/or Mr Armstrong;
b. He did not provide a copy of the Complaints Handling Policy belonging to the Firm, which he operated, to Ms Robinson and/or Mr Armstrong, or those instructed by them.
2. Between the period of December 2018 and February 2019, he failed to cooperate adequately with RICS in relation to the complaint raised by Ms Robinson and Mr Armstrong.
The formal charges against the Stewart Robertson (firm) are:
1. It failed to carry out its professional work with proper regard for the standards of service and customer care expected of it, in that, following completion of their building survey report:
a. It did not respond in an appropriate or timely manner, or at all, to communications from or on behalf of Ms Robinson and/or Mr Armstrong;
b. It did not provide a copy of the Complaints Handling Policy belonging to the Firm, which he operated, to Ms Robinson and/or Mr Armstrong, or those instructed by them.
2. It failed to operate a Complaints Handling Procedure.
3. Between the period of December 2018 and February 2019, it failed to cooperate adequately with RICS in relation to the complaint raised by Ms Robinson and Mr Armstrong.
Finding: Proved
Sanction: Member Expelled and Firm Deregistered
The Disciplinary Panel also made an order to costs.