Find out how to tell us about your concerns or provide information about a Regulated Member
Sometimes things go wrong, but it’s important to us that we remedy problems quickly and efficiently.
If something has gone wrong, or we have not met our service standards, you can find out how to contact us below.
Tell us about your concerns
Regulated Members are RICS professionals and regulated firms.
The quickest way for us to consider your concerns is to click on the link above and fill out the form.
If you are not able to fill in the form, you can send us your concerns by post to:
55 Colmore Row
If you need any help in reporting your concern, or require any reasonable adjustment to support your needs, we will do our best to help you. You can also contact us to discuss this by telephone on +44 20 7695 1670.
Information may be in many forms. You should send us what evidence you have, such as documents, emails and anything else that is relevant to the concerns you have raised. Once we have reviewed the information, we will consider what other evidence is likely to exist and whether we can reasonably obtain it. We will also look at any previous concerns raised about the Regulated Member.
We will use the information you provide to us, to consider whether we need to investigate the Regulated Member. We may also use the information you provide, to review trends and themes in the regulated community, to help inform us whether we need to provide training or guidance.
Sometimes we might refer the you to the Regulated Member's complaints handling procedure or to the alternative dispute resolution (for example an Ombudsman) referred to in that procedure. This is because the complaints about service failures or unsatisfactory work can sometimes be considered under these processes even though they do not meet our threshold for an investigation.
We understand that when reporting concerns about a Regulated Member, you may you may want to remain anonymous. You can do this in two ways, you can:
In some circumstances we may be required to disclose you as the source. We also cannot guarantee the Regulated Member will not know who provided us with the information.
As with all information we receive we will assess the seriousness and credibility of the concerns before deciding on whether to investigate further.
Regulated Members have a professional duty to promptly disclose the details of any Regulated Member that you reasonably believe may have breached RICS standards (byelaw B5.2.1(c) of the Royal charter and bye-laws). The duty to speak up is an important part of the profession's "moral compass". Think of it as protecting the reputation of your profession, by helping RICS to uphold the public interest.