Dealing with Negotiation and Conflict

Overview

This e-learning course has been designed to enhance the skills of any professional who must deal with negotiation and conflict. This course will look at how to manage objections and to negotiate to achieve a win/win solution. The course will also focus on managing conflict within the workplace.

Course content

In the course, you will be learning:

• How to obtain the support of your stakeholders.
• How to manage objections.
• Conduct a negotiation process.
• A step-by-step approach to managing conflict.
• How to handle conflict: From conflict to personal growth.

Learning objectives

• Adapt your tactics of influence according to the degree of membership and commitment of our stakeholders.
• Deal with objections with flexibly by adapting your solutions.
• Deal with objections whilst maintaining the relationship, even when you have little room to manoeuvre.
• Negotiate daily in a win/win relationship.
• Identify, assess, and manage conflict.