Seminar

RICS in West Midlands: Breaking the Taboo on Claims and How to Handle Them

Name: RICS in West Midlands: Breaking the Taboo on Claims and How to Handle Them
Location: RICS in West Midlands: Breaking the Taboo on Claims and How to Handle Them

Tue 15 Sep 2026 • 08:30 - 11:00 BST • 1 hour structured CPD

Continuing Professional Development for RICS members

Bank House Hotel, Bransford, Worcester, WR6 5JD

In-Person

£10 + VAT

Overview

Receiving a claim can be a stressful situation for all involved. However this session aims to dispel the fear and worry should this situation ever occur by clearly outlining the practical steps to be taken.

We will hear from Michael Jones FRICS, who over a 40-year career has advised on all types of property, across the West Midlands. During this time he ran his own firm and completed hundreds of surveys. Most recently he was a consultant for GJS Dillon. From his extensive experience, the knowledge that he would like to pass on is what to do if a claim arises both in a practical sense and how to deal with it personally.

We will also be joined by Sue Cooper of Howden Group insurance who will explain the insurability of companies and the pitfalls involved in not having the correct insurance or the appropriate initial response and subsequent actions to be taken in the unfortunate event of a claim.

Schedule

08:30 – Arrival for tea, coffee and pastries

09:00 – Session begins

10:00 – Continued Networking

11:00 – Event ends

Speakers

Sue Cooper

Divisional Director, Howden

Howden work with a wide variety of firms, from one-owner businesses to national and international multi-disciplinary property consultancies. These include residential and commercial surveyors, valuers, estate agents, quantity surveyors, and panel managers.

Rajbinder Sohal

Head of DRS Products & Engagement, RICS

Raj Sohal joined RICS after graduating from her LLB studies at Coventry University. Raj is also an RICS Accredited Mediator and has undertaken some community mediations with MATA in Leamington. Raj facilitates the mediation training programmes, providing coaching and feedback. Raj has been at the Royal Institution of Chartered Surveyors (RICS) Dispute Resolution Service for 34 years, with the past 15 years specifically on the global development of all forms of dispute resolution in new international regions that are embracing and growing dispute resolution mechanisms. Since the inception of the DRS education department, Raj has collaborated with working parties to establish the suite of DR qualifications that we hold for Arbitration, Adjudication, Expert Witness, Mediation, Expert Determination, Party Representation and more recently conflict avoidance. This has included inputting into RICS Guidance Notes, training materials and toolkits that underpin a number of our training products. RICS is renowned for setting high professional standards and qualifications, upholding professionalism and best practice across the built environment. Raj also has a wealth of experience in appointments, panel administration, complaints and governance. Raj now heads the teams that develop and deliver ADR training and education products within RICS globally. Raj also works closely with the World Regional offices of RICS, exploring ADR opportunities and the growth of dispute avoidance and resolution globally.

Michael D Jones FRICS

Chartered Surveyor (Retired), Consultant to GJS Dillon (The House Surveyors)

Having ran his own firm for many years, Michael is keen to pass on his knowledge. Whilst easing in to retirement, he is still a consultant and a proud member of the RICS.

Price summary

RICS in West Midlands: Breaking the Taboo on Claims and how to handle them

GBP £10 + VAT

£10

+ VAT

RICS in West Midlands: Breaking the Taboo on Claims and How to Handle Them

Overview

Schedule

Sue Cooper

Rajbinder Sohal

Michael D Jones FRICS

Price summary

£10

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