UK residential service charge management

Overview

This intermediate-level eLearning module has been designed to help residential property professionals understand and apply the RICS Service charge residential management code and additional advice for landlords, leaseholders and agents, 4th edition.

Through three structured parts, learners will explore the purpose and scope of the code, the key changes introduced in the 4th edition, and the practical implications for service charge budgeting, reserve funds, financial reporting, communication, complaints, disputes, and professional risk.

Using interactive exercises, scenarios, knowledge checks, and a final assessment, the module provides an accessible route into a complex and important area of residential property management. It is ideal for professionals with limited prior experience as well as more experienced practitioners seeking familiarity with the updated standard.

Part 1 - Understanding the code and professional responsibilities

• Introduction to the RICS Service charge residential management code 
• Ethics and professionalism in management 
• Duties, conduct and complaints
   

Part 2 - Applying the code in residential block and estate management 

• Day-to-day residential management in practice 
• Supplier and contract management and insurance 
• Building safety and professional competence 
   

Part 3 - Service charges in practice: budgeting, reasonableness and professional judgement 

• Introduction to service charge principles and legal principles 
• Introduction to service charge management 
• Challenges, risk and professional judgement in practice 

Learning outcomes