20 MAR 2017
The third instalment in RICS’ ground-breaking 'Raising the Bar' research series makes a powerful case for how, as an industry, FM makes significant contributions to business success and organisational effectiveness. This report reviews the current state of the FM industry and is published in collaboration with IFMA.
This research identifies the key issues facing the industry and puts ways forward for how FM can build recognition and understanding within the C-suite, among other business leaders, and with related infrastructure groups.
Key challenges & actions identified include:
In scrutinising the complicated label of "facility management" and how its perceived focus on the built environment detracts from its strategic impact on both workforce and workplace, 'Raising the Bar: from Operational Excellence to Strategic Impact in FM' makes a dynamic case for the profession to broaden its remit, upgrade its status and play a significant role in contributing to organisational effectiveness and business success.
The discussions reflected overwhelmingly similar experiences across geographies. Strong concerns were raised around the profession’s poor image in the corporate sector, the excessive time spent on operational activities, management’s failure to adopt the language of business and communicate the discipline’s value, a poor alignment with other departments and the need for strategic leadership.
In this light the study develops some of the recommendations proposed in previous research and puts forward new steps to guide FM on its journey to “raising the bar”.
This research investigates the specific challenges faced by FM. Interviews were conducted with small focus groups of facilities managers in 12 cities across the globe representing economically diverse regions. Attendees shared their experiences and opinions on the difficulties faced by FM management and the discipline as a whole, the methods appropriate to value FM performance in line with business frameworks and the initiatives FM must take to adopt a more strategic orientation.
This research reviewed the current state of practice in the facilities profession and identify critical FM challenges. It focused in particular on the relationships between FM and other key functional areas.
The report drew on a survey completed by almost 400 FM professionals across six continents and considered what 'being strategic' really meant. The research found that FM was increasingly being seen as a strategic resource, but faced significant barriers in realising this goal. It concluded with recommendations to build a more strategic profile for the profession.
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