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RICS annual review 2024

A year of transformation for RICS. Read on to find out how we’re shaping an experience-led, member-centric organisation, driving positive change that impacts our profession, our industry, and the wider public.

Welcome to the RICS annual review 2024

Justin Young, RICS CEO
Tina Paillet, RICS President

“2024 has been another solid year of progress for RICS. We have a new Executive team in place, member growth shows notable gains with over 100,000 members in the UK alone for the first time ever. With increased engagement we we continue to see improved member satisfaction across the globe. Whilst we still have a lot of hard work ahead to fulfil the potential for RICS, the tangible improvements are very gratifying. I know RICS and the Executive remain absolutely committed to delivering the strategic objectives of Governing Council and supporting the work of SRB in building and upholding professional standards across our industry on a global basis. I am excited for the year ahead as RICS’s transformation continues apace. ”

Martin Samworth

Chair RICS Board, RICS

Headshot of Martin Samworth

Our year in numbers

142,032
professionals and candidates globally

29,904

trainee professionals (candidates)

112,128

qualified professionals (MRICS/FRICS/AssocRICS)

5,973
total assessments globally

7,644
total enrolments

3,924

newly qualified members

Strengthening trust in the profession

RICS is the only global professional body with a Royal Charter that has responsibility for regulating its members in the public interest.

Find out how we reinforced standards and enhanced confidence in our members’ professional services in 2024.

“2024 has been a year of transition and progress. In May, we appointed a new Permanent Standards and Regulation Board, bringing together a diverse range of expertise and perspectives. Their skills and leadership are now guiding our work as we continue to strengthen governance, support the profession, and uphold the public interest.”

Nigel Clarke

Chair of the SRB, RICS

Nigel Clarke, Chair of the SRB

Entry and assessment standards and processes for all grades of RICS membership are critical to ensuring confidence in the profession. They provide the gateway to membership, ensuring individuals have the right knowledge, skills, experience and behaviours at the point of entry.

2024 was a landmark year RICS, as we shared plans for a significant overhaul our assessment process, while keeping enrolments on track.

Entry to the profession in numbers

  • Global enrolments were on track in 2024 at 7,644, up 2% since 2023.
  • 5,192 Chartered Surveyor assessments took place in 2024, 13% more than in 2023.
  • 27% identified as women and 73% men.
  • The average pass rate for all assessments and all pathways was 64%.

Entry to the profession in numbers

Creating a fairer, clearer, and more inclusive entry and assessment process

In summer 2024 we released our Entry and assessment review final report: our proposal for an assessment process that is fairer, clearer, and more inclusive while maintaining the rigour and high standards expected of the Institution.

Read about the report

Professional practice in numbers

 

  • 6 new or updated standards
  • Customer satisfaction score of 8.4 for training, events and professional development products
  • Member satisfaction in RICS’ leadership in sustainability rose from 57% to 70%
  • 6% rise in satisfaction that RICS influenced issues affecting society
  • 27 adoptions of Whole life carbon assessment

 

An update from Simon Rawlinson, chair of the Knowledge and Practice Committee (KPC)

2024 was a strong year of delivery and progress, as the KPC worked closely with the RICS’ executive team to achieve some important milestones. Adoption of Whole life carbon assessment standard rose significantly, member satisfaction increased in multiple areas, we exceeded our target of 250 citations by 20, and – crucially – launched six new and updated standards.

Read Simon's full message

Whole life carbon assessment standard for the built environment

In 2024, our flagship sustainability standard was adopted by a number of high profile organisations.

Find out about WLCA standard adoption

Updating the Red Book to reflect a changing profession

The year began with the publication of new International Valuation Standards (IVS) that reflect a changing profession. Changes included an emphasis on ESG factors, data utilisation, and valuation modelling. These new standards would become effective in January 2025, and so to keep pace, we committed to updating the Red Book - globally recognised as one of the most rigorous sets of standards for valuation and a key reference for global users and stakeholders.

Updating the Red Book

RICS’ response to the Grenfell Tower Inquiry

In September, the Grenfell Tower Inquiry released its Phase 2 Report.

Prior to the report’s release, RICS communicated with members. We would play our part in ensuring that recommendations would be put into practice, and we would support our members to do the same.

How RICS responded to the Grenfell Inquiry in 2024

Other highlights from 2024

  • RICS participation at the International Federation of Surveyors (FIG) Accra
  • DEFRA/Industry Farm Tenancy Forum (2024) - Agricultural Landlord and Tenant Code of Practice for England
  • Launch of UK Net Zero Carbon Buildings Standard

Read more about these highlights

The RICS Dispute Resolution Service (DRS) continued to provide impartial, professional solutions for resolving disputes in the built environment in 2024. We maintained our status as the leading Adjudication Nominating Body (ANB) and focused on improving service and user experience to keep up our good reputation.

DRS in numbers

  • DRS held around 60% of the market share
  • The Appointment Team processed more than 461 individual applications for appointments
  • Our Education Team trained more than 475 delegates internationally

Education and training

The DRS Education Team ensures top-quality and up-to-date training programmes, maintaining high standards for dispute resolvers and expert witnesses.

See the DRS Education Team's work in 2024

Discussing the Arbitration Bill in the House of Lords

In February, John Fletcher, executive director of DRS, gave evidence to the House of Lords Committee on the Arbitration Bill. John was invited by the UK Law Commission to discuss an amendment to the bill, which would tightly interpret foreign parties’ contracts to make the law of their arbitration the Law of England, even where they may have expected it to be that of their own country.

RICS role in the Arbitration Bill

Other 2024 highlights for RICS DRS

  • We worked to bring our appointment services and existing and bespoke training programmes to the global market, focusing on India, UAE, Saudi Arabia, Canada and China.
  • DRS took a leading role in the inaugural Conflict Avoidance Conference at the Houses of Parliament in October 2024. The sold-out event, organised by the Conflict Avoidance Coalition, highlighted the importance of collaboration in the construction industry and saw growing adoption of the Conflict Avoidance Pledge.
  • We contributed to the UK government’s consultation on the Landlord and Tenant Act 1954.
  • The Dispute Resolution Appointments Board (DRAB) was revitalised in 2024 with the appointment of new members, including Amanda Clack, former RICS President, as DRAB Chair.

Overseen by and reporting to the SRB, Regulation continued to work to maintain public trust and confidence in the profession throughout 2024.

2024 Regulation operations in numbers

We monitored:

  • 10,066 Regulated Firms 

  • 142,117 Individual professionals and trainees

  • 15,902 Valuer Registration Scheme members

  • 1,726 Client Money Protection Scheme firms (UK only)

  • 540 Designated Professional Body Scheme firms (UK only)

We assessed 5,223 concerns, of which 2,091 related to RICS members or regulated firms from members of the public, RICS members or their clients:

  • 644 cases opened 
  • 659 cases closed
  • 479 member support or regulatory review visits conducted
  • 3,691 regulated members and firms reached, and reviews undertaken against £787,410,753.03 client money
  • 53 regulatory compliance workshops and webinars held
  • 97% of RICS members complied with their CPD obligations

Enhancing member value and engagement

RICS membership opens up a world of opportunities across the built and natural environments.

From events and networking with professional peers, to helping to shape the future of RICS, find out how we provided value and supported engagement among our members in 2024.

Celebrating a year of growth, engagement and excellence: a 2024 round-up

2024 has been a remarkable year for RICS, where our dedication to delivering impactful events and recognising professional excellence has reached new heights. We have successfully brought together thousands of members, industry leaders and stakeholders from across the globe – strengthening our professional community, celebrating key achievements and working in collaboration with all our stakeholder partners.

“I truly believe we've made really, really big strides this year. I’m feeling a renewed enthusiasm across the board, coast to coast.”

Chris Smith MRICS

Americas World Regional Board Chair

Strengthening member engagement: 2024 vs. 2023

With 500 hybrid member-led, RICS-enabled events in circa. 50 countries, we engaged 23,744 stakeholders, surpassing last year’s 19,000 attendees. Post-event webinars saw strong participation, with 13,171 members engaging, underscoring the demand for valuable, member-driven content.

Our commitment to continuous improvement is reflected in a 38% increase in participation in post-event surveys, reaching 3,800 responses. Our global Customer Satisfaction (CSAT) score also rose to 83%, up from 80% in 2023, demonstrating ongoing high levels of member satisfaction.

These results emphasise the growing impact of our member-led initiatives and set a strong foundation for continued engagement in 2025.

Focus for 2025: Continue sustaining the positive trajectory of member-led events in international markets, with an increased focus on diversity, equity and inclusion.

Douglas Mccormick

“I am proud to witness the strides we have made in promoting the voice of our members globally. We’ve achieved significant progress in key areas such as CPD, decentralisation, and member services. Any committee is only as good as the members who voluntarily sit on that committee and I am privileged to work with excellent World Regional Chairs from around the world, supported by an excellent team from the RICS staff.”

Douglas McCormick FRICS

Chair of Global Members Committee (GMC) and member of RICS Board

A global platform for connection

Our global and regional conferences served as platforms for thought leadership, industry insights and unparalleled networking opportunities.

International:

  • 15 regional conferences across key global locations
  • 2,530 in-person attendees contributing to engaging discussions

UK & Ireland:

  • 18 regional conferences, with 2,502 attendees participating in knowledge-sharing and industry collaboration

Regional awards and recognition

In 2024, we celebrated outstanding contributions from RICS members across our regions:

International:

  • 5 prestigious regional awards ceremonies in Hong Kong, the Americas, New Zealand, Australia, South Asia, and Southeast Asia
  • 1,090 delegates in attendance

UK & Ireland:

  • 10 regional awards events, honouring 1,306+ attendees for their leadership and innovation

As we reflect on these achievements, we remain committed to building on this momentum and expanding opportunities for recognition and connection in the year ahead.

Read more about our 2024 award winners in the UK, Australia, the Americas, Southeast Asia, New Zealand, and South Asia.

RICS around the world

From new initiatives in Hong Kong and China to the launch of the Matrics Committee in UAE, RICS continues to make significant strides across regions:

  • Americas: Relaunched local chapters based on member feedback, with the addition of a virtual chapter in 2025.
  • Hong Kong: The RICS Hong Kong Awards 2024 brought together 350 industry leaders, spotlighting excellence in real estate.
  • France: 1000 professionals gathered in Paris for dynamic discussions on key market trends.
  • Spain: Hosted the Built Environment European Summit in Bilbao, drawing 350+ attendees and supporting collaboration on sustainability.

Find out more about the work and growth of our Matrics community.

RICS Shaping the Future roadshow 2024

In 2024, the Shaping the Future roadshow engaged more than 600 RICS members across 12 UK cities. Members had the opportunity to interact with the RICS Presidential Team, Governing Council members, and other senior figures, sharing their perspectives on the challenges and opportunities shaping the profession's future. The feedback provided valuable insights, which are now driving our strategic actions and priorities.

The skills gap, standards, public confidence and value for membership were all identified as priorities, and we’re acting on those lessons.

As we move forward, RICS remains committed to analysing member feedback to build on exceptional experiences and drive collective success. The roadshow underscored the importance of listening to our members' voices and ensuring they remain central to our decision-making process.

Board Appointments: strengthening governance and engagement

We appointed 60 new board members, including 13 new board chairs across the globe, contributing diverse perspectives to our international governance and engagement bodies framework. We remain committed to promoting diversity, equity, and inclusion.

As we move into 2025, RICS will remain focused on expanding engagement, supporting professional growth, and driving global collaboration, ensuring our members are at the forefront of shaping the future of the profession.

Attracting a diverse next generation

Diversity, equity and inclusion remains a top priority for RICS and 2024 was a year of tremendous activity and progress.

Meanwhile, our global Matrics community continued to grow, thousands of candidates attended support events.

DEI strategy

Our biggest accomplishment early in the year was the delivery of the RICS DEI strategy, which covers our aims and priorities through to 2026.

To embed the strategy effectively throughout our global regions, we launched a DEI Forum of representatives from RICS World Regional and Regional Advisory Boards to agree priority areas for collaboration and drive localised activities. The agreed priority topics for each quarter of 2025 are:

  • gender equity
  • mental health
  • social mobility
  • disability inclusion

RICS Rules of Conduct

After nearly 18 months of hard work in collaboration with the standards team, RICS members and DEI experts, we launched free guidance for members that is now embedded in the RICS Rules of Conduct. This placement ensures DEI grows as a core competency of surveying professionals as we strive to shape a more inclusive industry together. 

During 2024, six webinars were produced and made available, at no charge, in Member CPD Support Packs to align with the six core areas of guidance. The RICS products team also continues to improve the CPD offering around DEI to grow member knowledge and confidence in this area.

During the year, we delivered a range of training sessions and DEI events and partnered with the BE Inclusive bodies on two wider industry events. To build stronger relationships, all events were collaborative efforts that elevated the work of industry networks and partners.

Event: International Women’s Day at RICS

We celebrated International Women’s Day 2024 with an event centred around the UN’s theme, Invest In Women: Accelerate Progress, hosted at RICS HQ in Westminster. Our first keynote speaker, academic Carrie De Silva, delivered a speech about women surveyors’ early career experiences. Pete Wilder, head of property and operations at Oxford Science Enterprise, followed with a second keynote speech discussing male allyship.

A powerful spoken word performance was delivered by RICS membership DEI manager Tomi Laguda, and RICS members took part in two panel discussions. The first explored ways to invest in women – from education to recruitment practices to mentorship and more – while the second discussed the crucial role men can play in championing women in the workplace.

Event: Racial Equity in the Surveying Profession

In November, RICS hosted an event that explored the intersectionality of race in the built environment, including insights from industry experts and advocates. Keynote speaker Marsha Ramroop FRSA FIEDP, a global award-winning DEI strategist, discussed organisational inclusion and the impact of intersectionality in the industry.

With a panel discussion and fireside chat to follow, the event uncovered a wide range of unique perspectives on the role of race, identity, and culture in shaping the landscape of surveying and the built environment.

Disability Framework

To outline our commitment to becoming a disability-inclusive workplace and professional body, we have launched a Disability Inclusion Framework which sets out actions in four areas:

  • Policies and procedures
  • Recruitment and attraction
  • Knowledge and learning
  • Attitudes and behaviours

“Accessibility can either be an enabler or blocker of talent in the industry and with this framework, RICS is taking the necessary steps to ensure members and employees get the support they need to thrive.”

Vanessa Curtis FRICS

RICS Governing Council member

An update from Chair of Matrics UK Board

Neil A. Bear

“One of the most rewarding aspects of my role has been supporting a collaborative environment where young professionals can connect, learn, and support each other. Witnessing the positive impact of our events and initiatives has reinforced my commitment to serving the surveying community. As an RICS member, I aspire to be President one day and be a custodian of our great profession.”

Neil A. Bear, FRICS

The Matrics experience

Shikha Shah

“This platform serves as a powerful bridge for aspiring professionals to connect with industry leaders, peers, and mentors, providing them with the unique opportunity to learn directly from the experiences of those who have navigated the path before them. Matrics is not only about offering guidance but also about inspiring the next generation to reach their full potential and make an enduring impact in the built environment sector. Initiatives like these truly empower our future leaders, equipping them with the tools, knowledge, and confidence to contribute meaningfully to the industry.”

Shikha Shah, MRICS

A thriving UK community

Matrics in the UK:

  • 27 regional committees
  • 176 events
  • 4,000+ member engagements
  • £45,700 raised for Matrics committee events
  • £4,270 raised for Lionheart

Special highlights:

  • The 11th Matrics Surveyor Awards honoured Lauren Lemcke MRICS as the RICS Matrics Surveyor of the Year 2024.

“Winning both Construction Surveyor of the Year and the overall RICS Matrics Surveyor of the Year 2024 is an incredible honour. I have been working in the Construction Industry for 6 years now and it is fantastic to be recognised for my work to date.This award inspires me to continue making meaningful contributions to the built environment, mentoring aspiring professionals, and championing sustainable practices.”

Lauren Lemcke MRICS

RICS Matrics Surveyor of the Year 2024 winner

  • Annabel Huffer MRICS, Senior Chartered Building Surveyor at Knight Frank and Matrics UK Board member, delivered an inspiring speech at the RICS AGM 2024, highlighting the impactful work of Matrics across the UK. Annabel’s speech not only showcased the contributions of Matrics but also called on new members to get involved and help drive the profession forward.
  • Joseph White MRICS, a dedicated member of the Matrics London committee, took the initiative to raise awareness of Matrics across businesses and universities. In 2024, Joseph visited 21 businesses and universities, reaching over 900 individuals. This proactive outreach has sparked a noticeable increase in inquiries, with more people eager to learn how they can join and contribute to the Matrics community.  
  • Matrics’ international expansion

    In 2024, Matrics successfully launched internationally, hosting 60 events across cities including Dubai, Delhi, Paris, Rome, Sydney, and Toronto, engaging more than 1,000 members. These events have set the stage for continued growth and engagement of next-gen talent on a global scale.

    Hear from Akshay Janghu MRICS about Matrics in UAE.

    A future-fit profession

    The built environment sector faces significant challenges, including skills shortages, an ageing workforce, and the need for greater diversity and inclusion. RICS is ensuring that younger generations – especially those from underrepresented backgrounds – understand and access career opportunities within surveying and the built environment.

    RICS outreach is critical for increasing visibility and awareness of our accredited pathways, ensuring that students and employers recognise the value of RICS membership and professional standards. Through school visits, university engagement, virtual work experience and targeted campaigns like National Apprenticeship Week, we are strengthening the talent pipeline while encouraging employers to invest in apprenticeships and graduate pathways.

    Ultimately, this work supports RICS’ mission to remain relevant, valuable and ‘future fit’ for members and stakeholders. By investing in the next generation of surveyors, we help maintain high professional standards, drive innovation and ensure that the built environment profession remains respected, sustainable and well-equipped to meet future challenges.

    Outreach activities

    Visiting industry professionals day

    10 students from Southgate School visited the RICS office in Westminster. They heard from Chartered Quantity Surveyor Demi Yianni on how many types of surveyors exist, what they specialise in and the different routes into the industry such as apprenticeships.

    They were tasked with completely revamping Cockfosters High Street by thinking of the different surveyors needed, how to make it sustainable and with minimal disruption to the local residents.

    Black Girls in Property insight day

    Aaliya Mallek MRICS & EE Board Chair joined with Black Girls in Property, an employability programme developed by The Land Collective CIC, at RICS HQ.

    She commented: ‘It is so good to see The Land Collective through their Black Girls in Property programme, promoting careers in the natural and built environment to a diverse next generation.’

    Piloting a Minecraft competition

    We introduced the profession to nine and 10-year-olds.using Minecraft to pique their attention. 24 students from Portway School in Plaistow, London, took part in the programme, titled "Greening Our Cities," which challenged students to design and build sustainable urban environments using Minecraft Education.

    Candidate support

    Our candidate support initiatives in 2024 empowered professionals worldwide to confidently navigate their assessment journey:

    We engaged 6,274 stakeholders at virtual and in-person support events worldwide, including:

    • UK&I: 1,961 attendees across 10 events and 87 webinars
    • APAC: 1,923 attendees across 21 events and 72 webinars
    • EMEA: 2,276 attendees across 11 events and 131 webinars
    • AMERICAS: 114 attendees across 2 events and 21 webinars

    With Coffee, Cake and Candidates in the UK, and Chai, Charcha and Candidates in India, 2024’s localised support initiatives proved highly effective, connecting candidates with mentors and industry experts.

    Leading on the issues that matter

    RICS members contribute to global industry data and analysis, influencing the future of the surveying profession.

    From climate resilience to AI, find out how we worked to advance and inspire progress in 2024.

    COP29

    For the second consecutive year, RICS participated in COP as a UN-accredited official observer. COP29, held in Baku, Azerbaijan, represented a key milestone in our journey to lead and influence on sustainability. We were on the ground with national governments and key stakeholders, representing our members and the profession.

    With three key objectives – advocate for global harmonisation of whole life carbon assessments, generate demand for RICS members by showcasing their impact, and achieve visibility for our insights and guidance – our schedule was strategic.

    We contributed to various panels, discussing topics such as:

    • The importance of collaboration to drive alignment of whole life carbon methodologies, which will ensure consistency and comparability of data.
    • The need to build capacity and capability at a professional and institutional level to carry out assessments.
    • The importance of open data sources for whole life carbon data – such as the Built Environment Carbon Database (BECD) and the need for transparency.

    Buildings and Global Climate Forum

    RICS was proud to take part in the inaugural Buildings and Climate Global Forum (BCGF) in Paris. Arranged by the French Government and the UNEP/Global Alliance for Buildings and Construction (GlobalABC), the event continued momentum from the launch of the Buildings Breakthrough at COP28 in 2023.

    The mission of those in attendance was clear: we need to decarbonise across the lifecycle, at pace and in an equitable way.

    Senior leaders from RICS – including our President, CEO, head of construction and interim head of sustainability, used the event platform to advocate for progress among a delegation of industry and political leaders from across the world. They also took the opportunity to highlight the role of RICS members as trusted professionals who can help clients – be they businesses or governments – to measure and address/reduce carbon emission across the lifecycle of their portfolios.

    RICS Sustainability Report

    In 2024, our flagship Sustainability report uncovered the sentiments of 4,000 professionals in 32 countries. Our research showed that the global built environment sector is making progress towards the adoption of a sustainability-centric approach, but there is much room for improvement. 

    Launched during COP29, our insight and analysis highlighted a lack of understanding and action around embodied carbon, a green skills gap, prohibitive costs, and the low prioritisation of biodiversity considerations.

    World Built Environment Forum (WBEF)

    WBEF led the conversation on the industry’s most pressing issues, bringing together insights from our global network.

    Thousands of people from 162 countries visited WBEF content online, where the most popular topics included ESG risk and resilience in real estate, the rise of urban global populations in the next 100 years, and the responsible use of AI in professional conduct.

    We gathered expert panels to explore topics such as housing markets in 2024 and beyond, the role of real estate in building inclusive cities, tackling money laundering in real estate, construction project pipelines in 2025, accelerating progress towards a sustainable future and insights from the RICS Sustainability report 2024.

    RICS made great strides to ensure we are leading the conversation around the role of data, tech and AI in the built and natural environments, including:

    • working with the Digital Property Market Steering Group (HM Land Registry, MHCLG and other industry bodies) on the development of a digital property information protocol to define the roles and responsibilities of surveyors, valuers, agents and conveyancers when using data for residential home buying and selling
    • technical authorship of the Responsible use of AI standard due to publish in 2025
    • external speaking on AI at RICS Southeast rural CPD event, Trimble Construction Conference, London South Bank University, South Coast CPD Conference, Knight Frank Innovation Summit, London Build, Yorkshire and Humber CPD and RICS Commercial Property Conference
    • engagement and roundtable with Green Finance Institute around the potential for property linked finance lending for residential and commercial retrofit.

    Creating safe, sustainable and affordable housing is a priority for RICS. As a new government took power in the UK, we published a thought leadership paper recommending solutions to the country’s housing crisis. We went on to forge strong relationships with members of the government and began advocating for improvements in the homebuying process, and the regulation of property agents to improve consumer protection and create an effective housing market.

    We continued to work with the MHCLG to update the Decent Homes Standard, and presented evidence in the House of Lords to recommend stronger regulation on leaseholds.

    Meanwhile, our first Residential retrofit standard was launched and became effective in 2024. Created in response to growing demand for retrofit services in the UK, it ensures that consumers carrying out retrofit upgrades to a residential property receive advice from skilled, regulated professionals. The standard has been designed to protect the public interest by upholding high standards in a growing market.

    The skills shortage in our profession and the wider built environment is a barrier to project delivery, a key contributor to the housing crisis, and a threat to the everyday operations of countless firms. A robust talent pipeline is essential for the future development and management of the built and natural environments. In 2024, RICS collaborated with key sector bodies, including RIBA, RTPI, CIOB and ICE on a future skills taskforce established by the MHCLG.

    This taskforce is working to provide tailored entry routes and upskilling programmes to secure the future supply of skilled professionals for our sector. Throughout the year, this work was backed by regional initiatives across the UK – including successfully influencing the Welsh government to create new built environment degree apprenticeships.

    Our work to deliver positive change in the built and natural environment for the benefit of society is ever evolving. In 2024 our efforts spanned numerous initiatives, many of which had meaningful global reach. Our research, like our input into an affordable housing report delivered to the UN, helped shape policies and progress. RICS education and awareness campaigns improved competency on issues including fire safety and anti-corruption. New DEI guidance embedded into our Rules of conduct will widen access to the profession and inclusivity in it.

    Meanwhile, new and developing standards will protect and empower the public as they improve or purchase homes. Our first Residential retrofit standard will improve quality and efficiency in the market, and research undertaken in 2024 is now facilitating our work to update the Home survey standard, due for consultation Q2 2025.

    In 2024, our work for societal good was supported in part by a grant from the government-approved Tenancy Deposit Scheme (TDS) to support our public advantage work and the social impact it brings. This was used to accelerate and expand RICS’ work for the public benefit, as set out in our Royal Charter. You can read more about the many and varied projects RICS’ delivered for the public interest in our Impact report 2024.

    A world class organisation

    The people at RICS drive our mission to shape natural and built environments that are sustainable, resilient and inclusive for all.

    Every day, they support our members and stakeholders, guided by our values – professional, collaborative, ambitious and inclusive.

    In 2024 we shaped the future of RICS – defining how we operate, how we best support our members and stakeholders, and how we deliver on our purpose. At the heart of this transformation is our goal of becoming an experience-led organisation, ensuring that our members, stakeholders and colleagues all benefit from a more seamless, impactful experience that delivers tangible value.

    A key milestone in this journey was the appointment of a new Executive team, bringing fresh perspectives and a renewed focus on the future. However, this transformation extends beyond leadership – it’s about creating a workplace where every colleague feels connected to our purpose and empowered to make a difference.

    Alongside these leadership changes, we initiated the transition to a new operating model designed to:

    • bring together the right capabilities in the right places

    • introduce new expertise, skills and knowledge where needed

    • enable better collaboration by breaking down silos and streamlining decision-making.

    As we continue this transformation, our focus remains on ensuring that colleagues have the clarity, tools and support needed to succeed in our evolving workplace culture. These changes are designed to make it easier for colleagues to work together, share knowledge, and deliver the best possible experience for our members and stakeholders.

    Becky Hone

    “The commitment of our people to driving positive change has been inspiring. At RICS, we are shaping an inclusive, supportive and ambitious workplace where every colleague can build the career they aspire to and succeed professionally.”

    Becky Hone

    Chief People Officer, RICS

    Creating a workplace culture that celebrates diversity and fosters belonging remains a top priority for us. In 2024, two new employee-led networks were established – the Women’s Network and the Armed Forces Community Network – bringing our total to eight:

    • Inclusion Group
    • Pride at RICS
    • Race, Ethnicity and Cultural Heritage (REACH) Network
    • Accessibility Network
    • Menopause Support Group
    • Mental Health Network
    • Women’s Network
    • Armed Forces Community Network

    These networks play a crucial role in building a sense of community, offering safe spaces for discussion and providing education on key DEI topics.

    “As one of the Co-Chairs of the Pride at RICS Network, it has been incredible to see and be part of the impact that our employee networks have had. The Pride at RICS network has not only amplified LGBTQ+ voices and championed inclusivity but has also proactively influenced policies and guidance to support colleagues.”

    Andrea Southall

    Pride at RICS Network Co-Chair, RICS

    “The REACH Network is important in enhancing colleague experience by ensuring insights and experiences of our diverse workforce are always considered. We foster a more inclusive workplace by celebrating cultural diversity through events that educate and uplift, and by collaborating with HR to promote equitable and supportive policies.”

    Babajide Osikoya

    REACH Network Co-Chair

    Throughout 2024 we made significant progress in improving internal policies and practices for RICS employees.

    Inclusive policies 

    This includes a new reproductive health and baby loss policy, enhanced parental leave policies, as well as guidance for managers and colleagues to support inclusion for transgender employees. 

    After a year of collaboration and consultation with external experts, we delivered a robust Disability inclusion framework to increase knowledge and understanding and improve support for RICS employees and members. This framework not only includes a reasonable adjustments policy for employees, but on our members as well. Through focused training and continuous improvement, RICS strives to be a fully disability inclusive organisation. 

    Additionally, we committed to the RSM Race Equality Code, reinforcing our accountability and commitment to meaningful progress.

    You can read the full 2024 DEI progress report and visit the improved DEI Hub for more information. 

    Addressing the gender pay gap

    The gender pay gap is the difference in pay or bonus rates of all UK male and female employees across an organisation, irrespective of their role or seniority. This report gives a snapshot of our gender pay gap results for the reporting period of April 2024, along with our continued areas of focus.

    Deepening our commitment to fair pay

    In 2024, RICS became an accredited Real Living Wage employer in the UK, joining a community of 13,000 organisations committed to responsible pay. This ensures that all directly employed and regular third-party contracted employees receive at least the Real Living Wage, setting fair and ethical pay standards.

    This accreditation aligns with our values and reinforces our commitment to investing in our people.

    Our Governance

    Find out more about the structure and work of our governance in 2024.

    Including Governing Council, the Standards and Regulations Board, and the RICS Board.

    Our governance structure

    Under the Royal Charter, RICS’ governing body is Governing Council, which is responsible for approving the strategy and overseeing the direction and performance of RICS and the RICS Group. Governing Council is supported by a number of expert boards and committees populated by active RICS members and independent non-executives to which it delegates responsibilities.

    Read more about our governance structure

    RICS’ officers

    RICS’ officers for the period covered by this report are the President, who chairs Governing Council, the President Elect and the Senior Vice President. The Senior Vice President role is elected each year by Governing Council following a rigorous assessment process overseen by the Nominations and Remuneration Committee. More information about the election process can be found Senior Vice President elections.

    Meet RICS' officers

    Governance body members

    All governance body members are required to participate in a full induction following their appointment as an RICS non-executive and raise any conflicts of interest at the start of each of their meetings. If a conflict of interest or a perceived conflict of interest arises that could affect the integrity of the decision-making, appropriate safeguards are employed to ensure these conflicts are mitigated.

    Annual General Meeting (AGM) 

    All members are entitled to attend the AGM in order to:

    • participate in voting for the appointment of the independent auditor for the next financial reporting period
    • receive the most recent annual report and accounts
    • receive an update on corporate and financial performance for the most recent financial reporting period.

    In 2024, the meeting was held on 27 June and was a hybrid meeting, with members attending in person and remotely.

    Governing Council

    Governing Council is the governing body for RICS. Ultimate responsibility for RICS rests with Governing Council, which has power to act in all matters in the name of RICS. Governing Council sets the vision for RICS and is responsible for articulating the strategy to achieve this vision. Its powers are set out in RICS Bye-Laws, which are approved by the Privy Council and the membership.

    Read more about the Governing Council

    Purpose of the Board

    The Standards and Regulation Board (SRB) delivers independent professional regulation for RICS, acting in the public interest to uphold standards. It strengthens trust and confidence in the profession.

    Read more about the purpose of the board

    SRB leadership and independent regulation

    The independently-led SRB provides assurance to the profession, public and stakeholders that RICS members and RICS-regulated firms meet professional standards, including those set out in RICS’ Rules of Conduct. The SRB leads the development of a consistent global regulatory strategy and oversees operational delivery across all world regions where RICS members operate.

    Read more about the SRB leadership and independent regulation

    Interim SRB to permanent SRB by May 2024

    Following the resignation of the former SRB Chair in late June 2023, RICS appointed an interim Board, which was in place from 24 July 2023 to May 2024. The former interim Chair Nigel Clarke was permanently appointed on 4 December 2023 and completed his recruitment and induction of the new members of the Board in May 2024.

    Read more about Interim SRB to permanent SRB

    Overview from Nigel Clarke, Chair of the Standards and Regulation Board

    2024 has been a year of consolidation and progress on some major objectives by the SRB, maintaining RICS’ credibility as a professional body based upon a solid foundation of independent regulation within the Institution.

    Read more from Nigel Clarke

    RICS Executive Summary by Senior Executive Officer, Chris Alder

    Our focus this year as the independent regulator of the profession has been to maintain the high-quality operational delivery that is at the heart of our regulatory delivery, while undertaking ambitious and collaborative work to strengthen trust and confidence in the profession.

    Read more from Chris Alder

    This section covers the activities of the RICS Board for the financial year from 1 January 2024 to 31 December 2024.

    The RICS Board acted under delegated authority from Governing Council during the financial reporting period. The RICS Board was chaired by Martin Samworth throughout the reporting period and continues to be chaired by Martin Samworth.

    The main purpose of the RICS Board as set out in the terms of reference is to inform and oversee RICS affairs under delegated authority from Governing Council. The current RICS Board terms of reference will be updated as part of the review of RICS constitutional delegations.

    Read more on the RICS Board

    Audit, Risk Assurance and Finance Committee

    This section covers the activities of the Audit Risk Assurance and Finance Committee (ARAFC) from 1 January 2024 to 31 December 2024.

    Read more from the Audit, Risk Assurance and Finance Committee

    Nominations and Remuneration Committee

    This covers the activities of the Nominations and Remuneration Committee (NRC) from 1 January 2024 to 31 December 2024.

    Read more from the Nominations and Remuneration Committee

    Global Members Committee

    Previously known as the Membership Services Committee, the Global Members Committee has oversight of the five World Regional Boards - Americas, Asia Pacific (APAC), Europe, Middle East & Africa (MEA) and UK & Ireland, which report into the Committee.

    Read more from the Global Members Committee

    Knowledge and Practice Committee

    The Knowledge and Practice Committee works closely with the RICS Knowledge and Practice team and Professional Group Panels to review and support the work being undertaken to achieve the corporate objectives of RICS.

    Read more from the Knowledge and Practice Committee

    Chief Executive

    The Chief Executive operates in accordance with the Delegated Authority Matrix established and approved by Governing Council. Reporting to the Chair of the RICS Board, they are responsible for the overall management of RICS, the development and implementation of strategy and ensuring that RICS operates effectively.

    Executive team

    The executive team report directly to the Chief Executive, except for the Senior Executive Officer, Standards and Regulation who reports to the Chair of SRB. The executive team have day-to-day management responsibility for RICS’ key operational areas.

    Read more from the Executive team

    Directors’ indemnities and insurance

    Members of RICS governance bodies, officers and members/agents acting on behalf of RICS have the benefit of the indemnity provisions contained in the Bye-Laws in respect of liability incurred exclusively in the course of performance in good faith of their office or duties on behalf of RICS, subject to exclusions set out in the Bye-Laws and Regulations. The indemnity provisions were in force during the 2024 financial reporting period and remain in force.

    Read more about Directors' indemnities and insurance

    RICS annual review 2024 downloads

    Financial statements - Please note that financial statements are due for release before the AGM on 26/06/2025 and will be added to this page then.

    COMPONENT HOLDING AREA - IGNORE ANYTHING BELOW THIS MARK

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    Published date: 11 March 2021

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    Entry and assessment standards and processes for all grades of RICS membership are critical to ensuring confidence in the profession. They provide the gateway to membership, ensuring individuals have the right knowledge, skills, experience and behaviours at the point of entry.

    2024 was a landmark year RICS, as we shared plans for a significant overhaul our assessment process, while keeping enrolments on track.  

    1.1 Entry to the profession in numbersGlobal enrolments were on track in 2024 at 7,644, up 2% since 2023. 5,192 Chartered Surveyor assessments took place in 2024, 13% more than in 2023.27% identified as women and 73% men. The average pass rate for all assessments and all pathways was 64%.There
    were 613 Associate assessments in 2024. 73% of these were in the UK,
    and is an increase of 6% on 2023. The average global pass rate was 67%. Assessor training sessions added 1,071 assessors during this period. There are now 4,117 active assessors.48 accreditation meetings were completed in 2024, reviewing 166 programmes Pass
    rate for individuals identifying as women was 65%, compared to 57% for
    men. 3% of assessed candidates chose not to provide this data.In the UK, the pass rate for women was 68% compared to 62% for men, and 3% of candidates did not provide this data. In
    the UK, enrolments were 3% above plan at 4,832, though slightly behind
    2023, with 85% continuing to come from candidates enrolling in APC
    graduate routes.New trainees and candidates in
    the AEMEA regions was 16% higher than plan, driven by increases from the
    UAE and the Kingdom of Saudi Arabia, making 2024 the highest enrolments
    year since 2017.  Enrolments were 26% below
    expectations in APAC, continuing a year-on-year decline since 2019,
    primarily due to lower numbers in China.

    1.2 Creating a fairer, clearer, and more inclusive entry and assessment process In summer 2024 we released our Entry and assessment review final report:
    our proposal for an assessment process that is fairer, clearer, and
    more inclusive while maintaining the rigour and high standards expected
    of the Institution. The report was based on feedback gathered during an
    extensive consultation in 2022, including more than 900 survey responses
    and 130 roundtables with more than 1,000 participants.Our report
    proposed significant changes for future members and associates who will
    join RICS. It was downloaded more than 12,500 times as members and
    stakeholders sought to learn how we plan to futureproof our assessment
    process. We asked for feedback, and received almost 400 responses to our
    consultation. The year marked a milestone for RICS. Following
    the conclusion of the consultation, and consideration by the
    Qualification and Assessments Committee (QAC) and the Standards and
    Regulation Board (SRB), the new model will be developed and implemented
    in the coming years by a new, member-led group.

    2.1 Professional practice in numbers

    • 6 new or updated standards 

    • Customer satisfaction score of 8.4 for training, events and professional development products

    • Member satisfaction in RICS’ leadership in sustainability rose from 57% to 70% 

    • 6% rise in satisfaction that RICS influenced issues affecting society

    • 27 adoptions of Whole life carbon assessment

    2.2 An update from Simon Rawlinson, chair of the Knowledge and Practice Committee (KPC)

    2024 was a strong year of delivery and progress, as the KPC worked closely with the RICS’ executive team to achieve some important milestones. Adoption of Whole life carbon assessment standard rose significantly, member satisfaction increased in multiple areas, we exceeded our target of 250 citations by 20, and – crucially – launched six new and updated standards.

    These standards included three that have been highly anticipated by the industry: Residential retrofit, Surveyors acting in respect of compulsory purchase, and Red Book. Our commitment to understanding and reacting to the needs of members, the industry and the wider public is paramount. This came to the fore with our leadership in response to the Grenfell Inquiry Phase Two Report, and our ongoing guidance in building safety.

    Our trusted economic data continues to be used by European Central banks, and our influence in sustainability has also grown significantly. RICS was appointed to UN’s Building Breakthrough Steering Committee for Priority Action 1, which focuses on standards and certifications, and we advocated for sustainable practices at the UN Global Buildings and Climate Forum, New York Climate Week and COP29. For members, the successful launch of Whole Life Carbon webclass and assessment products has supported transition to the standard.

    Meanwhile, members asked for the return of Modus and Journals in print form, and we delivered this within the UK with a new opt-in magazine, Modus by RICS, which was well received. We also continued to grow other member services including Modus, Journals, our library and podcasts – all to support members in delivering their professional practice to the highest standard.

    2.3 Whole life carbon assessment standard for the built environment

    In 2024, our flagship sustainability standard was adopted by a number of high profile organisations, including:

    • The UN – Buildings Breakthrough Priority B1 – Standards and Certification

    • DEFRA specified the use of the standards in the UK government’s timber in construction roadmap

    • The Welsh government committed to adopting the standard to meet Welsh Development Quality Requirements 2021 and has updated their guidance to direct social landlords to use the standard to meet carbon calculation requirements

    • Queen’s University Belfast has specified the standard to be used in all new and refurbishment projects over £1m.

    2.4 Updating the Red Book to reflect a changing profession

    The year began with the publication of new International Valuation Standards (IVS) that reflect a changing profession. Changes included an emphasis on ESG factors, data utilisation, and valuation modelling. These new standards would become effective in January 2025, and so to keep pace, we committed to updating the Red Book - globally recognised as one of the most rigorous sets of standards for valuation and a key reference for global users and stakeholder.  
     
    We consulted with more than more than 200 stakeholders globally, including members, firms, government representatives, and industry bodies about our proposed changes to the Red Book.  

    The new edition focuses on practical implementation by incorporating the new IVS, best practice guidance, and updates on financial reporting. It includes updated content on modelling, methods, risk, and valuer/auditor relationships. For the first time, the Red Book also now includes mandatory requirements for the consideration of ESG at every stage of the valuation process.  

    Our updates we completed during 2024, ready to take effect in line with the latest IVS. Using this latest edition of the Red Book positions RICS members and regulated firms as the leading global providers of IVS-compliant valuations, fostering sustainable and responsible practices within the built and natural environment.

    2.5 RICS’ response to the Grenfell Inquiry

    In September, the Grenfell Tower Inquiry released its Phase 2 Report.  

    Prior to the report’s release, RICS communicated with members. We would play our part in ensuring that recommendations would be put into practice, and we would support our members to do the same. We invited our members two live webinars immediately following the report’s publication. The first was an opportunity to ask initial questions of the Fire Safety working group. In the second, the working group would draw out areas of the 1700-page report of most pertinence to members and provide a summary of its recommendations.

    When the report was released of the Grenfell Tower Inquiry Phase 2 report on 4 September RICS issued a formal statement which is available on our Fire Safety Hub.  

    In addition, in October RICS was invited to update the UN on fire safety internationally as chair of the International Fire Safety Standards (IFSS) Coalition.

    RICS remains committed to closely monitoring developments stemming from the Inquiry, and to collaboration with members and the industry. We will ensure understanding of the recommendations to facilitate their effective implementation. We are continuing to strengthen expertise and understanding of building and fire safety issues through continuous learning and skills improvements, alongside improving standards.

    2.4 Other highlights from 2024

    RICS participation at the International Federation of Surveyors (FIG) Accra

    RICS delivered 11 papers, chaired four sessions, two workshops and participated in many joint sessions at the conference. With nearly 1000 delegates, RICS was proud to be at the heart of the action with the delegation of RICS members including James Kavanagh, Nigel Sellars, Gordon Johnston, David Hunt, Grazyna Wiejak-Roy and Duncan Moss.

    DEFRA/Industry Farm Tenancy Forum (2024) - Code of Practice for England

    RICS was engaged with the production of this voluntary Code of Practice via our representation on the Code drafting Expert Working Group alongside industry bodies. RICS are also represented on the Farm Tenancy Forum. RICS are delighted to endorse this Code as it provides RICS members and firms with a route to follow for good behaviour in this area of practice. RICS encourages members and firms to adopt this voluntary Code and embrace the good behaviours outlined within it.

    Launch of UK Net Zero Carbon Buildings Standard

    This launch is the result of a collaborative effort between RICS and a coalition of leading UK professional institutions, industry bodies and key leaders in the field, who all recognised the need for consistent guidelines to both mitigate unfounded net zero carbon claims and accelerate the design, construction and operation of buildings that deliver lower carbon outcomes. The standard references RICS Whole Life Carbon Assessment throughout.

    The RICS Dispute Resolution Service (DRS) continued to provide impartial, professional solutions for resolving disputes in the built environment in 2024. We maintained our status as the leading Adjudication Nominating Body (ANB) and focused on improving service and user experience to keep up our good reputation.

    3.1 DRS in numbers

    DRS held around 60% of the market share

    The Appointment Team processed more than 461 individual applications for appointments

    Our Education Team trained more than 460 delegates internationally

    3.2 Education and training

    The DRS Education Team ensures top-quality and up-to-date training programmes, maintaining high standards for dispute resolvers and expert witnesses.

    In February 2024, RICS issued a global Practice Alert, reminding expert witnesses of their legal, professional and regulatory obligations, prompting DRS to invite nearly 100 RICS Accredited Expert Witnesses for reassessment interviews to uphold high standards. Additionally, DRS reassessed over 80 construction adjudicators and arbitrators on the President’s Panel in the UK. 

    New Party Representative training was launched with 34 delegates, which relied on RICS professional standards.

    The Women in Construction Scholarship continues to be a key initiative in RICS’ commitment to diversity and inclusion in the sector. In 2024, a distinguished panel of judges reviewed over 30 applications, narrowing them down to five finalists who submitted essays on topics related to the

    3.3. Discussing the Arbitration Bill in the House of Lords

    In February, John Fletcher, executive director of DRS, gave evidence to the House of Lords Committee on the Arbitration Bill. John was invited by the UK Law Commission to discuss an amendment to the bill, which would tightly interpret foreign parties’ contracts to make the law of their arbitration the Law of England, even where they may have expected it to be that of their own country.

    The amendment presented a challenge for DRS, particularly in relation to a panel of eminent construction arbitrators in India that we have created, which includes some of our most senior Fellow members, former judges of the Indian High and Supreme Courts, and DRS’ leading UK construction arbitrators. DRS also has a memorandum of understanding (MoU) with the Indian government’s India International Arbitration Centre. This work has catapulted RICS centre stage in the fast-growing Indian arbitration sector, but was threatened by the amendment which could deter parties abroad from using London as the seat of their arbitration.

    The oral evidence provided before the House of Lords Special Public Bill Committee by our executive director further strengthened DRS’s influence in shaping ADR policy. Our work in this field is crucial to the success of RICS’ strategic goal to strengthen trust in the profession and uphold professionalism.  

    3.4 Other 2024 highlights for RICS DRS

    • We worked to bring our appointment services and existing and bespoke training programmes to the global market, focusing on India, UAE, Saudi Arabia, Canada and China.

    • DRS took a leading role in the inaugural Conflict Avoidance Conference at the Houses of Parliament in October 2024. The sold-out event, organised by the Conflict Avoidance Coalition, highlighted the importance of collaboration in the construction industry and saw growing adoption of the Conflict Avoidance Pledge.

    • We contributed to the UK government’s consultation on the Landlord and Tenant

    • Act 1954.

    • The Dispute Resolution Appointments Board (DRAB) was revitalised in 2024 with the appointment of new members, including Amanda Clack, former RICS President, as DRAB Chair.

    Overseen by and reporting to the SRB, Regulation continued to work to maintain public trust and confidence in the profession throughout 2024.

    4.1 2024 Regulation operations in numbers

    We monitored:

    • 10,066 Regulated Firms 

    • 142,117 Individual professionals and trainees

    • 15,902 Valuer Registration Scheme members

    • 1726 Client Money Protection Scheme firms (UK only)

    • 540 Designated Professional Body Scheme firms (UK only)

    We assessed 5,223 concerns, of which 2,091 related to RICS members or regulated firms from members of the public, RICS members or their clients

    • 644 cases opened 
    • 659 cases closed
    • 479 member support or regulatory review visits conducted
    • 3691 regulated members and firms reached, and reviews undertaken against £787,410,753.03 million client money
    • 53 regulatory compliance workshops and webinars held
    • 97% of RICS members complied with their CPD obligations