UK commercial service charge management

Overview

Please note that the eLearning content is expected to be available by the end of November 2026.

As service charge governance continues to evolve, property professionals need a clear understanding of the latest standards and expectations. This intermediate-level eLearning provides practical guidance on managing commercial property service charges in line with the RICS Service Charges in Commercial Property, 2nd Edition Professional Standard. 

Learners will examine key aspects of service charge management, including lease interpretation, budgeting, financial reconciliation, cost apportionment, tenant communication and the mandatory requirements introduced in the updated standard. The course also highlights best practice approaches that support fairness, consistency and transparency across the commercial property sector. 

Through real-world examples, interactive exercises, knowledge checks and a final assessment, learners will gain the confidence to apply professional standards in practice and contribute to more effective service charge administration within their organisations. 

Part 1: Service charge arrangements 

• Understanding service charges and the RICS code
• The service charge arrangement and lease context
• Proportionality, transparency and communication
• Governance, guidance and implications
• ESG and sustainability costs
   

Part 2: Mandatory requirements 

• Service charge budgets
• Year-end accounting and reporting
• Cost classification and financial transparency
• Managing service charge funds and future costs
   

Part 3: The core principles in practice 

• Fair allocation and apportionment
• Communication and dispute prevention
• Operational control and effective handover

Learning outcomes