We know that there are occasions when things go wrong and it's important to remedy these problems quickly and efficiently.
If something has gone wrong, please let us know by completing the form below or in writing to:
Customer Services Manager
Coventry CV4 8JE
We will acknowledge your complaint within seven working days and you can expect a full response within 21 days.
If you are dissatisfied with the response to your complaint you can ask for it to be referred to the Finance and Operations Director – UK Markets who will investigate and respond within seven working days. If you prefer to write to the Finance and Operations Director directly, you can do so at the address above.
Complaints about an RICS professional or firm
If your complaint is regarding an RICS professional of firm, then please visit our regulation complaints page.