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Forthcoming Panel Hearings

11 OCT. 2018

Mr Rodney Wells - 24-26 October 2018

Disciplinary Panel Hearing
Case of Mr Rodney Wells FRICS [0044169] Chard, Somerset, TA20

On

Wednesday 24, Thursday 25 and Friday 26 October 2018 at 10:00 hours BST

At

RICS, 55 Colmore Row, Birmingham, B3 2AS

The formal charges are that:

In respect of Mr Rodney Wells FRCIS, it is alleged:

1. That he failed to carry out his professional work with due care, skill and diligence and with the proper regard for technical standards expected of him in respect of Homebuyers/Building Survey reports produced for a number of properties.

Contrary to Rule 4 of the Rules of Conduct for Members 2007
Mr Rodney Wells is therefore liable to disciplinary action under RICS Bye-law B5.2.2 (c)

2. He failed to cooperate appropriately with RICS in that he did not respond appropriately and / or in a timely manner, or at all, to correspondence regarding:

a. The complaint brought by Mr R
b. The complaint brought by Mr A
c. The complaint brought by the Ombudsman Service
d. The expert report of Mr M B FRICS

Contrary to Rule 9 of the Rules of Conduct for Members 2007
Mr Rodney Wells is therefore liable to disciplinary action under RICS Bye-law 5.2.2 (c)

3. He failed to carry out his professional work with proper regard for the standards of service and customer care expected of him in that he:

a. Did not respond in a timely and / or appropriate manner, or at all, to correspondence sent to him by Mr S and / or Mr S and / or Mr R and / or Mr A
b. Did not provide a copy of a Complaints Policy in a timely manner or at all to Mr S and / or Mr S and / or Mr R and / or Mr A
c. Until around June 2016 conducted work for a firm, which he controlled, which did not have an adequate Complaints Policy in place and / or did not operate an adequate Complaints Policy in respect of his work as a Valuer

Contrary to Rule 5 of the Rules of Conduct for Members 2007
Mr Rodney Wells is therefore liable to disciplinary action under RICS Bye-law 5.2.2 (c)

4. He failed to act with integrity in that he failed:

a. To ensure the firm, Rodney Wells FRICS, which he controlled, complied with the Ombudsman’s award made in favour of Mr A.
b. To ensure the firm, Rodney Wells FRICS, engaged constructively with correspondence from the Ombudsman’s Service concerning the complaint brought by Mr A.

Contrary to Rule 3 of the Rules of Conduct for Members 2007
Mr Rodney Wells is therefore liable to disciplinary action under RICS Bye-law 5.2.2 (c)

In respect of the Firm, Rodney Wells FRICS (“the Firm”), it is alleged:

1. That it failed to carry out its professional work with due care, skill and diligence and with the proper regard for technical standards expected of it in respect of Homebuyers / Building Survey reports produced for a number of properties.

Contrary to Rule 4 of the Rules of Conduct for Firms 2007
The firm is therefore liable to disciplinary action under RICS Bye-Law 5.3.2(c)

2. The Firm failed to carry out its professional work with proper regard for standards of service and customer care expected of it in that it did not:

a. Respond in a timely and / or appropriate manner, or at all, to correspondence sent to it by Mr S and / or Mr S and / or Mr R and / or Mr A.
b. Provide a copy of a Complaints Policy in a timely manner or at all to Mr S and / or Mr S and / or Mr R and / or Mr A.

Contrary to Rule 5 of the Rules of Conduct for Firms 2007
The firm is therefore liable to disciplinary action under RICS Bye-Law 5.3.2(c)

3. Prior to around June 2016 the Firm failed to operate an adequate Complaints Handling Procedure, in that its policy did not make reference to an Alternative Dispute Resolution provider.

Contrary to Rule 7 of the Rules of Conduct for Firms 2007
The firm is therefore liable to disciplinary action under RICS Bye-Law 5.3.2(c)

4. The Firm failed to cooperate appropriately with RICS in that it did not respond appropriately and / or in a timely manner, or at all, to correspondence regarding:

a. The complaint brought by Mr R
b. The complaint brought by Mr A
c. The complaint brought by the Ombudsman Service
d. The expert report of Mr M B FRICS

Contrary to Rule 15 of the Rules of Conduct for Firms 2007
Mr Rodney Wells is therefore liable to disciplinary action under RICS Bye-law 5.3.2 (c)

5. The Firm failed to act with integrity in that it failed:

a. To pay an award made against it by the Ombudsman Service
b. To engage constructively or at all with the Ombudsman’s investigation into its conduct.

Contrary to Rule 3 of the Rules of Conduct for Firms 2007
The firm is therefore liable to disciplinary action under RICS Bye-Law 5.3.2(c)

Anyone wishing to attend should contact:
Maria Choudhury, Regulatory Tribunal Executive
t +44 (0)24 7686 8350 
e mchoudhury@rics.org