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Research

28 ABR. 2018

The role of emerging technologies in external stakeholder management

Urban construction projects are renowned for their dynamic complexities, which can adversely affect the external stakeholders surrounding the project. Complex collaboration and communication amongst stakeholders has resulted in the fast development of ICT in the construction industry, which tends to lag behind other industries considering technological advancements. Therefore, this paper aims to identify and document methods of ICT and emerging technologies used in the management and engagement of external stakeholders on urban construction projects.

In addressing this aim, the core objective is to identify what methods of ICT are involved in the management and engagement of the stakeholders in these inherently risky environments. The methodology undertaken is qualitatively based, encompassing a descriptive literature review and four exploratory cases study interviews with project managers in an Irish construction company.

The data accumulated is examined using mind mapping software, and cognitively summarised, which identified the Internet in particular, BIM, VR / AR and 3D Laser Scanning as methods of communicating with stakeholders. This research demonstrates and strengthens that when face-to-face communication is unavailable, the Internet, through Email and Social Media usage, can be implemented as a suitable method of ICT in the management and engagement of external stakeholders on urban construction projects.