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News & opinion

20 JUN 2018

Update on new default ADR provider

RICS is pleased to announce that we have appointed the Centre for Effective Dispute Resolution (CEDR) as our default Alternative Dispute Resolution (ADR) provider for regulated firms in the UK.

This decision was made after a comprehensive tendering exercise that saw strong competition from several providers.

CEDR was chosen in part because of their reputation as a leader in their field, having been instrumental in facilitating the development of ADR in the UK market. It was also able to demonstrate first rate decision-making and access to adjudicators with the requisite expertise to ensure quality in their adjudication.

CEDR will not be processing complaints relating to Property Management, Estate Agency or Lettings Agency as these activities require additional approvals from government. For these activities, firms will need to register with either The Property Ombudsman or the Property Redress Scheme and have been notified of this requirement.

This appointment has been prompted by Ombudsman Services: Property (OS:P) announcing they would be leaving the UK property market. OS:P along with CEDR and RICS staff are working collaboratively to ensure that firms will have the necessary ADR provision throughout this transition period. RICS will be in further communication with the profession as details are finalised.

The FAQ document attached to this article contains supporting information for regulated firms and the public about the transition.

If you have any questions or comments on this process or the transition from OS:P to CEDR for regulated firms, please get in touch.