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Building Client Relationships

The Building Client Relationships module is designed to enhance the skills of any professional in direct contact with customers. Consisting of five e-learning courses, this module focuses on the relationship with the customer from building trust to reaching an agreement.
Course Duration:
Enrollment Duration: 90 Days
Venue:
Online
CPD:
2,5 hours formal CPD
Only
£75 + VAT

Overview

This must have Building Client Relationships e-learning course has been designed to enhance the skills of any professional in direct contact with customers. Consisting of five e-learning courses, this module focuses on the relationship with the customer from building trust to reaching an agreement.

This course module is suitable for all business professionals who have direct contact with customers. It provides essential skills in building customer relations and challenges delegates to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy

Learning Objectives

  •  Understand the context of contact with customers
  •  Build a trusting relationship with customers
  •  Fulfil customer needs to be listened to
  •  Reach an agreement with customers
  •  Turn each contact into a loyal relationship

Programme

This interactive course has been split into five modules covering the following topics:

  • Customer relationship: the stakes
  • Customer relationship: building trust
  • Customer relationship: practising active listening
  • Customer relationship: reaching agreement
  • Developing loyalty through customer relationships
Only
£75 + VAT